Quest Diagnostics is a highly-rated medical testing center known for its clean, organized, and welcoming environment. The staff, including phlebotomists, are friendly, professional, and genuinely caring, making patients feel comfortable and well taken care of. Many reviewers highlight the quick and efficient service, especially for walk-in appointments, with minimal wait times and fast blood draws. The location offers a variety of tests, including routine lab work, pediatric specialty tests, glucose tolerance tests, and wellness screenings, with some locations providing biometric measurements. Patients appreciate the caring attitude of staff members like Baioni, who is praised for her kindness and skill in making blood draws painless, even for those with a fear of needles. Ben is another staff favorite, recognized for his patience, gentle approach, and ability to draw blood easily from even the most difficult veins. The facility maintains high standards of cleanliness and comfort, contributing to positive experiences. Parking options include free street parking and paid lots nearby, with tips available on the website for preparing for tests. Overall, Quest Diagnostics is seen as a reliable, professional, and patient-centered location for medical testing needs.
Best phlebotomist ever! Very quick and would highly recommend the lab at 65 n Madison!
February 2026
Excellent!! Great job at drawing blood - easy!! Made things very smooth… , on time for my appointment , they did not overbook patients - highly recommend
December 2025
Reasonable wait time (I had an appt), quiet waiting room, nice phlebotomist!
