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“I have been a loyal customer for almost 5 years now. I really love shopping at the petaluma outlets, its a 15-20 minute drive from my house, making it super convenient. This outlet mall and specifically this store has been my go-to mall for Christmas gifts, birthdays, and etc. I also really admired the customer service from this young lady, I forgot her name but she is a college student who attends SRJC and there was another lady who was pregnant who also provided exceptional customer service. I also love the clothes, they are so adorable and reasonably priced. Great job ladies, keep up the good work!”
“Gap Factory is a large, well-organized outlet store with a good selection of clothing and frequent sales. During my recent visit, I found two shirts, one short-sleeved and one long-sleeved—both marked 50% off the already discounted outlet price.
The store also had a nice selection of jeans and other basics. Staff were friendly and helpful in locating the correct size when needed. Overall, it's a reliable stop at Petaluma Village Premium Outlets if you're looking for quality clothing at discounted prices.”
“I had a great experience at this location today. I was checking out and Gabriel helped me with the credit card application. I usually say no to those things because they can be confusing, but he was actually really helpful and took the time to explain how the rewards work and how to manage the sign-up process.
He was super patient and made sure I understood everything before moving to the next step, which I really appreciated. It’s rare to find a cashier who is that knowledgeable and friendly while keeping the line moving. Great customer service!”
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
“Best place to shop in downtown Petaluma for children's clothes and perfect baby shower gifts! Our grandson loves his sweatshirts and cute flannels from here =)”