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January 2023
Customer service closed on holiday weekend. No way to report suspected fraud. On Tuesday, when it was "open," the wait times to report fraud were 46 minutes and then 55 minutes. Reporting it online was useless as no one responded after 24 hours. "Customer service" simply doesn't exist.
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January 2022
Tim is a great guy with GREAT people skills; he has helped me out numerous times and the rest of the staff is super friendly also!!!!!!!!!
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December 2020
Jim, Cindy and Stacey are the best. We switched over in 2020 and have never regretted it. They recognize us when we come in and we get first rate service with a small town friendliness. It's casual and you feel like a person not an account number. Thanks Umpqua!