“Oil light came on and went to buy oil for my car at O'Reilly's Fitzgerald Dr in Pinole. Nicky, customer sales rep, made sure I bought the correct oil for my car, was extremely helpful, patient, friendly, knowledgeable and made the whole experience very positive. In the future, if I need help with my car, I would head to O'Reilly's in Pinole and look for Nicky to help me.”
“This is the 2nd or third time that Brian (black with dreads or braids) has helped me at this location and I am really just leaving this review in hopes that he gets some recognition for his politeness, his professionalism, and just doing his job well in general. Very nice guy and always very helpful.”
“Cyamandie and Enrique were so helpful during my visit on April 10th. My headlight was broken and when I was under alot of stress they were able to assist me very kindly and swiftly ! Recommend them wholeheartedly and will be back!”
“I needed help finding something to secure the bumper of my car. Daniel P. (of the El Cerrito O'Reilly Auto Parts store near Moeser Lane) immediately knew exactly what to find. He went above and beyond to help me with this. I really appreciated his wonderful help! Thank you so much, Daniel P. Blessings.”
“Jennifer helped me solve my issue early this morning.She went out of her way to assist me, an 82 year old man to carry my battery. Customer service at it's finest. Thank you very much, Sonoma Blvd, Vallejo, Ca. store.”
“O'Reilly Auto Parts at 243 23rd Street in Richmond, CA, is a standout destination for automotive enthusiasts and everyday drivers alike. The store's extensive inventory ensures that whether you're seeking a specific part or general accessories, you'll find exactly what you need. Customers frequently praise the knowledgeable and friendly staff, who are always ready to assist with expert advice and hands-on help.
One of the store's notable features is its range of complimentary services. From battery testing to wiper blade and bulb installation, the team goes above and beyond to ensure your vehicle is in optimal condition. The free Check Engine light testing is particularly appreciated by patrons, providing peace of mind and immediate insights into potential vehicle issues.
The store's commitment to customer satisfaction is evident in its operating hours, accommodating even the busiest schedules. The clean and organized layout makes shopping a breeze, allowing customers to locate items quickly. Additionally, the free Loaner Tool Program is a testament to O'Reilly's dedication to supporting DIY enthusiasts, offering specialized tools that might not be readily available at home.
In summary, O'Reilly Auto Parts on 23rd Street combines a vast product selection with exceptional customer service. Whether you're a seasoned mechanic or a casual driver, this store provides a reliable and welcoming environment for all your automotive needs.”
“I can't tell you how wonderful it was to deal with these people today. I went to another O'Reilly's near Elcerrito Plaza, and they completely blew me off. It seems like every question. I ask them they didn't have an answer for you just said no.. So, on a hunch a drove to the other O'Reillys where the old Safeway and CVS was, and they were truly a delight. They were quick to help me solve my problems and we're just all around. Pleasant to deal with. I highly recommend going there for your automotive needs or just to have a nice chat .”
“I went to this location this morning in the pouring rain. Needed windshield wiper blades. Took the recommendation from the salesman. Then can time to ask for assistance putting them on my car. Initially I was informed yes, them the manager said “no” it was raining “Dah “ and they had too many customers. I waited to ask the manager if I could possibly be assisted. She looked at a gentleman who asked what I needed. She said “ oh she wants us to put her wiper blades on” without any hesitation, Tyler( who I learned was a GM) walked to the back of the store, grabbed his raincoat and proceeded to assist me. I was so grateful. He never hesitated although it was pouring rain. I have been a long time customer of O’Rileys. From San Diego to the Bay. The service I received today was epic. Thank you Tyler… Lizzette Dukes-Blake”
“Always had problems with the oreillys on Fitzgerald drive, gave this location a shot and was impressed with their professionalism and service. Shorter lines and faster workers will get you back on the road quick.”