Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store features a friendly staff who walk customers through plans with unlimited talk, text, and data. Reviews highlight experiences with knowledgeable and persistent employees who provide excellent service. Staff members are described as kind, professional, and going over and beyond. They patiently answer all questions, explain details thoroughly, and ensure customers know how to use their new devices. Employees show impressive effort in resolving issues, taking ownership of problems, and spending significant time to find solutions even when faced with initial system errors or complications. This persistence and willingness to not take no for an answer makes customers feel valued. While occasional inconveniences or errors can occur, the team works collaboratively to correct mistakes, ultimately ensuring customers walk away happy. The overall consensus is that the helpful and dedicated staff, with their good work ethics and kindness, are an asset to the store and a key reason for customer loyalty.
I came in with family from overseas on Saturday around 6:30pm and were helped by Phillip and Luis with getting them setup with SIM cars and plans. They were very honest and upfront with available discounts and all the fees involved. Phillip helped check if the phones could support US bands so we weren't wasting money.
July 2023
This place was better in the past. The products are the same. But the treatment that I had there last time.... terrible.
January 2023
I took my Grandmother in yesterday for a new phone and Victoria helped me with everything. I'm very pleased with the service.
