Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store features a friendly staff who walk customers through plans with unlimited talk, text, and data. Reviews highlight experiences with knowledgeable and persistent employees who provide excellent service. Staff members are described as kind, professional, and going over and beyond. They patiently answer all questions, explain details thoroughly, and ensure customers know how to use their new devices. Employees show impressive effort in resolving issues, taking ownership of problems, and spending significant time to find solutions even when faced with initial system errors or complications. This persistence and willingness to not take no for an answer makes customers feel valued. While occasional inconveniences or errors can occur, the team works collaboratively to correct mistakes, ultimately ensuring customers walk away happy. The overall consensus is that the helpful and dedicated staff, with their good work ethics and kindness, are an asset to the store and a key reason for customer loyalty.
Mary and Omar did 110% work to make sure my plan was taken care of when I wanted to upgrade! They worked super hard to make sure everything came together correctly and even got me a better price than expected. THANK YOU SO MUCH!! Definitely will keep coming back!
April 2026
Came to your Contra Costa store in Concord and was helped by MARY. Oh my goodness, what a gem! She was absolutely fantastic! Very knowledgeable and courtesy. She's a keeper!!
March 2026
Great knowledgeable service given by Abigail, the store manager.
