Apple Stoneridge Mall offers a variety of customer experiences, primarily focused on phone purchases and repairs. Many customers appreciate the helpful and attentive staff, such as Patrick, Omar, and Mike, who provide excellent service even during busy times. Reviewers highlight their kindness, patience, and willingness to go above and beyond to assist with phone issues, making the overall experience positive. While most visits are enjoyable, there are some concerns about communication and coordination, particularly regarding stock availability for repairs and replacements. One customer faced challenges when transferring their case to another Apple Store, which led to confusion and delays. However, when the situation was resolved, the staff's efforts were recognized and appreciated. Overall, Apple Stoneridge Mall is known for its knowledgeable employees, good customer service, and a smooth process for purchasing new devices, as seen in the positive experiences of customers trading in their old phones. The store is committed to providing a satisfying shopping experience, although it could improve in areas of transparency and inter-store communication.
Fixed my phone charging problem by pushing a link to enter diagnosing mode. I guess that reset firmware or something.
October 2025
Omar was the absolute best! He was very patient and helpful! I had gone to two other previous stores for help with my phone, and he figured out what was wrong and went above and beyond to fix it :) Thank you so much Omar and Gina! 🤍🫂
October 2025
Wait time of around 20-30 minutes but that maybe because of the new iphone 17 launch...
