Cell Phone Stores in Pleasanton, CA

“I spilled coffee on my laptop keyboard and it stopped working. Screen work's Austin took a look immediately and diagnosed the issue. They also ordered the part and fixed it as soon as the part landed. Super fast service Thanks to Austin & Jimmy who were real knowledgeable and courteous.”

“Mogadishu a superb job fixing my computer. I had broken the screen on my apple MacBook Air and he fixed it quickly and at a reasonable price. My computer was fixed and returned to me within two days. Thank you for the wonderful service.”

“Friendly staff willing to help. Unfortunately, store policy is focused on just sales, no apparent training beyond that. They were personable and did try to help as they could but in the not able.”

“Took my old Pixel4a in to Verizon to upgrade to Samsung S21. Jordan helped me to find an even better S22 with a large memory card and then proceeded to secure a very generous trade in offer from Verizon. I could not have been happier. Thanks, Jordan!”

“Kevin is a very successful consultant, I was amazed that he took care of 5 customers at the same time and he solved my very big problem, thank you very much to Kevin”

“During my recent visit to the T-Mobile store, I was pleasantly surprised by the warm and welcoming atmosphere. As soon as I walked in, I was greeted by Luis, a sales associate who radiated friendliness and professionalism. From the beginning, it was evident that customer satisfaction was a top priority at this store.I approached Luis with my issue, a defective screen protector, and he immediately listened attentively to my concerns. What struck me the most was that he took the time to understand the problem thoroughly, ensuring that he could offer the best solution. It's rare to find a sales associate who genuinely cares about a customer's needs, but Luis proved to be the exception.After identifying the issue, Luis efficiently helped me navigate the process of replacing the screen protector. He demonstrated a deep knowledge of the products and made several recommendations to ensure I would be fully satisfied with the new protector. I appreciated his expertise and the fact that he was patient in answering all my questions.Furthermore, the store's overall presentation was impressive. It was clean, well-organized, and had a wide range of accessories and devices on display. The staff seemed to work cohesively, creating a pleasant and efficient shopping environment.In the end, I left the T-Mobile store not only with a new screen protector but also with a sense of satisfaction and gratitude for the exemplary service provided by Luis and the entire team. This experience reaffirmed my confidence in T-Mobile as a provider of not only great products but also outstanding customer service. I look forward to returning for my future mobile needs.”

“superb customer service from emani! she was so helpful in getting my mom and me set up for our new iphones - she was very patient in answering any questions we had. was able to explain things in a matter i could understand lol. despite the crazy busy-ness of the store on a sunday afternoon, she was remained so kind!”

“I do not understand the low average score. This T-Mobile store, like almost every other one I've visited, provides amazing customer service. What I love most about them, they provide good service even if your request is not intended to earn them any money. I walk in and ask them to convert my SIM card to an E-SIM, and they take care of it in 10 minutes. The workers are always friendly and helpful. All in all I'm quite pleased with my T-Mobile telephone service and, compared to Verizon or AT&t, the service workers are always top-notch. Interestingly, while I'm getting my simple SIM card replacement, another customer is heard commenting that these T-Mobile employees are some of the most competent he's ever dealt with.”

“I had a very positive experience at the ATT store recently. After spending over an hour on the phone frustrated with ATT Help and the lack of knowledge I was getting, I made a visit to this store and was helped by the manager Kevin. He listened to the problems I was having with my change in phone subscriptions and the poor experience I was getting. Kevin was knowledgeable, professional and friendly in the way he helped me. I would recommend him highly and his manager should know how good of an ATT employee Kevin is. Kudos!”

“People are so harsh on Walmart stores! This retailer operates at low prices and caters to a very specific low income or cost savings seeking type of customer. This is not Target folks, the aisles aren't going to look high end nor is it always going to look organized and tidy but that's what you get when you shop at a place like this.Sure it's not the prettiest store to look at and things are often misplaced, but for what it is I think its a great store with really hard working staff just trying to do their job and make a living. I've seen customers give the staff here a lot of attitude and in my opinion it's unjustified. Working retail is VERY difficult especially during the holidays, please be respectful to the workers at all Walmarts, this is a hard job and people are just trying to get by.I came to this location for Christmas decorations in their garden area. They have low prices for ornaments all things considered. The stuff here isn't the greatest quality however it's simple and stocked enough.This location has plenty of parking! They have a very tiny produce section though I wish they would expand the fresh food section.The man in the front that checks your receipt is a ray of sunshine by the way, you just cant be sad when you see him smile and wish you a happy holidays, and he means it when he says it too. That man deserves the best!”