Cell Phone Stores in Pleasanton, CA

“WOW! Needed a case for my older I-phone, and Amer “HOOKED ME UP”! If I need more help with my cell phone or computer…, this is a great guy to bring your technical problems! Thanks Amer!”

“Fantastic, careful, and thorough service. Austin helped me with my computer screen, explained the process, and was very conscientious throughout the process. They are my go-to's now.

They're old fashioned customer service doing high tech work.”

“Get Marquis a raise!! Very helpful and knowledgeable. Marquis and his Manager provided great customer service for my upgrade. One of the best experiences I’ve had at an AT&T branch”

“⭐⭐⭐⭐⭐ (Honestly, I wish I could leave 10 stars.)

We had an incredible experience thanks to Ana at the Pleasanton location. She went above and beyond helping my husband and me transfer all of our information from our old phones to our new ones. She patiently answered every question we had and made sure everything was set up correctly before we left.

What really stood out was her dedication to customer service. Ana is about eight months pregnant and was still working incredibly hard to help customers. The store was scheduled to close within the hour, and she stayed focused on making sure we were completely taken care of.

We later realized she hadn't even had a chance to take her lunch because the store had been so busy. While our phones were transferring, she briefly grabbed something to eat in the back but still prioritized helping us.

She was kind, professional, patient, and genuinely pleasant the entire time. Before assisting us, I even saw her handle a difficult customer with impressive composure and kindness.

Ana also helped us find the right phone solution for our daughter and walked us through the parental control options so we could make the best choices. She's extremely knowledgeable and suggestive. We ended up adding an additional line that works perfectly for our family.

Ana truly represents what great customer service looks like. Five stars all the way — and if I could give ten, I absolutely would.”

“Jonathan was very helpful and patient with us during our visits. The professional manner he expressed was incredibly helpful and engaging.

Thank you, Jonathan.”

“Amazing service by the representative and manager who assisted me with getting my internet air service! You guys were really nice and patient with me I really appreciate that, I’ll definitely be coming back thank you for all the help.”

“Needed help with a device and stopped by the Apple Store at Stoneridge. Despite how busy the store was, the entire process was smooth and efficient. The staff was welcoming, knowledgeable, and genuinely interested in finding the best solution rather than rushing through the interaction.

What impressed me most was the level of patience and expertise. Every question was answered clearly, and the associate took the time to explain my options in a way that was easy to understand. The customer service felt personalized and professional from start to finish.

The store was well organized, easy to navigate, and had a great energy. It's clear the team takes pride in creating a positive experience for customers, whether they're making a purchase, getting technical support, or simply learning more about a product.

I left with exactly what I needed and a much better understanding of my options. Experiences like this are why so many people continue to trust Apple for both products and support. Highly recommend the Apple Store at Stoneridge!”