U-Haul offers a large facility equipped with storage, packaging materials, and all the moving essentials. Customers appreciate the decent fleet of vehicles, although some note that the trucks can be somewhat worn, but generally well maintained. The check-in process can be slow during busy times, with long lines that suggest a need for more staff. Rental experiences vary; some customers find the service outstanding, highlighting friendly, customer-focused support from start to finish, including convenient scheduling and affordable prices for U-Box services that allow self-packing on flexible timelines. Others have faced issues, such as damage to trucks upon pickup, leading to unexpected charges. However, positive follow-up from staff and refunds show a commitment to resolving problems honestly. Overall, many customers are satisfied with their experience, especially with the ease of self-service options and the helpfulness of the team. The location's facilities and services make it a practical choice for moving and storage needs, with some room for improvement in staff staffing and vehicle condition. Customers who encounter difficulties often appreciate U-Haul’s responsiveness in addressing concerns and ensuring customer satisfaction.
Outstanding from my first call through to the end when boxes were picked up from our new home Best service continued follow through and so customer service driven. Excellent!!!!
September 2024
We are 100% convinced that we made the best decision for our move by choosing to go with the U-Haul U-Boxes. We were able to pack up on our own schedule, everything happened conveniently and on-time, and the cost was better than any other solution we could find.
