Verizon
Mobile Phone Accessories,
Cell Phone Stores,
Internet Service ProvidersHours:
6654 Koll Center Pkwy, Pleasanton CA 94566 Hours
About Verizon
This Verizon location has shown significant improvement in customer service and management. Previously known for a poor reputation, the store has been rebuilt with a focus on transparency and care. The new store manager and staff, including a sales representative, are praised for their honesty, friendliness, and willingness to help. Customers appreciate the transparent explanations, especially when resolving billing issues or correcting promotions. Many reviews highlight the staff’s genuine effort to improve the customer experience, making customers feel valued and appreciated. However, some experiences still reflect minor issues, such as confusion over charges or a lengthy paperwork process. Overall, the store is recognized for turning things around, with friendly service and a team that cares about customer satisfaction. This location now offers a more positive and trustworthy experience for those seeking Verizon services.
Most Recent Reviews
June 2024
I recommend this location 100%- this location rebuilt itself from a bad reputation in the past. (Speaking from experience with bad reps they had employed at one point) the new gal there had integrity & is an amazing sales rep. Thank you!
June 2024
Gemma was very transparent with me and I was pleasantly surprised with her wireless experience. I highly recommend this location and this rep.
June 2024
Gemma was friendly, efficient, professional, and so easy to work with, super knowledgeable! You’re lucky to have her!
More Comments(122)
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