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“Got appointment online. Arrived a bit earlier. Kelly guided me through available products. In less than one hour i had my checking & savings accounts and card ready. I also got a lot of information about credit cards and mobile app. Great customer experience! Thanks!”
“Wanted to do an app/online transfer but was already on the limit. Went to the bank to request an increase, but due to corporate policy (absurd in the first place), I can't increase it until 60 days have passed. Stupid policy.
Anyway, this review is for one of the bank's members, Jairo, who, after learning we can't do an increase, went both above and beyond to look for alternative ways I can transfer to/from another bank of mine under my name. He had suggested viable ways to make a wired transfer, and I went out of the bank happy after my request to get a transfer was accomplished. Kudos to him. Hopefully, his service is already for a due, and his management recognizes it sooner.”
“This is the best bank I've personally ever dealt with. Been banking there for years. Never had a problem. Then a few Issues popped up on my end. They showed some great mercy for me and treated me like a human being. I wouldn't want to bank anywhere else.”
“I needed some help with my deposit box and went there yesterday, Jutyar was the associate who helped me. He was very helpful and professional. I will for sure go back and ask for him next time.”
9AM - 5PM
12380 Poway Rd, Poway
Banks
“What I like about this place is that they give you cash. But they take it from your bank account and I don't like that. It is also frustrating that they take money from your account. But this place is still good and the atm machine works good.”
“Very helpful, thorough and well spoken. Kept focus on my transactions and answered all my questions efficiently. Also the whole team seems new and effective. So I'll be coming to this branch more often to conduct business. The British teller was very helpful with my transactions and was very helpful showing me the mobile app.”
“I started my membership with Mission Federal Credit Union in 1976. I am recommending Mission Fed because over all those years my experience has been generally good. That said, I did have a bad experience at the Poway branch recently. I was charged twice for an international wire transfer. The branch manager, and the vendor that I wired the funds to each blamed each other for the “mistake”. I explained to the manager that I am just the consumer, and I trusted that they would know how to perform the transaction. That didn’t happen, and I had to pay an additional $40, for a total of $80, to wire funds overseas. Even though The Poway branch is much closer to me, I will be going to the Rancho Bernardo branch from now on since I have never had any issues with them.”
10AM - 5PM
13455 Poway Rd, Poway
Banks
“I don’t like Citi, gone through other branches, none of them were helpful. But this is a shout out to Mayte A. at this branch. She Is the best! Very sweet and bubbly person and very helpful!! If you bank with Citi, go to her!”
9:00 AM - 6:00 PM
12380 Poway Rd, Poway
Banks
“What I like about this place is that they give you cash. But they take it from your bank account and I don't like that. It is also frustrating that they take money from your account. But this place is still good and the atm machine works good.”
9AM - 6PM
12380 Poway Rd, Poway
Banks
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Banks
“This is to commend Larry Fagan, Branch Manager, Poway, CA for stellar Customer Service. We have been members for 45+ years. We relocated to San Antonio recently and prefer to keep our long-standing relationship with Cal Coast. We live in unprecedented times for sure and I have discovered that the banking system does not have the flexibility of yesteryear. We can thank the Dot.Com era, scammers and other unscrupulous actors for that. But I digress. On more than one occasion over the past few months, Larry demonstrated genuine care and concern for his Customer; he helped me conduct business with Cal Coast remotely. Today, Larry took the extra time to advise that an "In-Network" credit union here in San Antonio may provide a solution when I need to conduct business locally. I know that I can rely on Larry to create solutions for his Customer. Because of him, it is comforting to know that in an emergency, I have a local credit union resource. Superior Customer Service is rare in today's business environment. Business nowadays can be very hard, but Larry made it easier today. Best wishes to Larry for his continued success.”