The United States Postal Service location on Midland Road in Poway receives mixed but generally positive reviews. Customers describe it as the best post office in San Diego, with quick lines and very friendly, knowledgeable, and professional employees who provide efficient service and treat people with respect. Many appreciate the convenient location and note features like a drive-through drop-off, an outdoor pick-up window to shorten lines, and full postal supplies. However, some note service is what you’d expect and that lines can form quickly. A suggestion was made for adding a self-service automated kiosk for after-hours use or to help with the long lines. Overall, employees are frequently praised for being helpful, going above and beyond to resolve issues, and providing a positive customer experience.
I had a rocky start with the postal workers at the front desk being rude and insistent I was wrong. Things have been figured out and despite that, they have been kind and pleasant to see now that I need to go by regularly.
January 2025
Good experience here friendly staff, quick process. Thank you
August 2024
Had a delivery scan and tracking issue with an item I shipped to Poway. However, A.J. from this location helped get the issue resolved quickly! He was knowledgeable, efficient, and friendly. Thanks! I truly appreciate you going above and beyond.
