“Absolutely the most helpful, most reliable, and friendliest place in San Diego for shipping and mailing things. I don't even live nearby, but it is worth the drive. I've been doing business at this shop for several years and I cannot recommend it strongly enough. (They also have a fun stationary/gift store with lots of Sanrio and Pokémon products.) 10/10”
“I had a great experience at this USPS location. The facility is very clean, spacious, and well organized, making the entire visit smooth and efficient. There is a massive parking lot with plenty of available spaces, which is a huge convenience.
The only minor issue is that the entrance into the parking lot can be a bit confusing, and the one-way traffic flow is not very clearly marked. Improved signage would make it easier for first-time visitors to navigate the property. Aside from that, everything was well maintained, and the overall experience was very positive.
The facility is clean, easy to access once you find your way in, and provides a pleasant customer experience. I would definitely return and recommend this location to others.”
“Te people that work at this post office are so awesome!
Even though it’s now out of my way, I continue to keep my PO Box here because the staff are that incredible. Every single person who works here is kind, patient, and genuinely helpful. I’ve watched them deal with some truly difficult customers, and they still manage to stay calm, friendly, and even laugh it off. That says a lot.
Today really summed it up for me. I walked in and they greeted me by name — “Michael, here’s your box.” No line, no confusion, no hassle. They knew exactly why I was there and took care of it immediately.
In a time when customer service often feels rushed or impersonal, this place feels the opposite. You’re treated like a human being, not a number. That kind of consistency and care is rare, and it deserves to be recognized.
Hands down, the best post office I’ve ever been to. If the people who work here ever wonder if it makes a difference — it absolutely does.”
“First time visiting! Went on a busy Monday morning around 930am. I had 30 envelopes that I had to mail out for Father’s Day. I waited in a line for less than 5minutes. The postal agent took good care of each envelope printing out stamps for each one. My experience overall was good. I highly recommend this location.”
“I thank you from the bottom of my heart.
I have been waiting for a suitcase from Germany for a long time, and it falls on the weekend and falls on Monday, which is the Martin Luther King holiday. According to the Internet, the package has arrived at the post office, but it will not be delivered until the next day. But because I have to take the flight back to my country the next day, I specially go. On one trip, the postmen passing by enthusiastically asked me what kind of help I needed. After looking around for no goods, they said they would pay special attention to me. I received the package more than an hour later. I just happened to see the postman appearing in the sun. I think they are all angels”
“I have no clue why some reviewers so negative about staff. They’re nicest people here, considering they stand on their feet the whole shift. It’s a post office, not a church. I live in this area for a year and always getting 100% excellent customer service including answering my stupid questions. Be kind and respectful, you’ll receive same back.”
“Like most Military bases this base has a Post Office (staffed by civilians but mostly military personal) and is only accessible to those who have base privileges. No need to give it 1 star because you can’t access it. The staff is very kind and professional. I like to go to this location because it is clean, good parking and even when busy they move the line along quickly.”
“I needed help sending a package to Japan and making sure that I had the right address information entered in the correct boxes on the label and customs form since their address format is a little different than ours -- I didn't want to risk writing something wrong and have my package end up at the wrong place. The first woman I went to at the counter said she couldn't help me and turned me away, but ✨Mack✨ stepped in to save the day. He is from Japan and was very knowledgeable in helping me to decode the address and make sure I had everything correct. I was very nervous and messed up a few times but he was very patient with me. He is a treasure; I wish my local post office had someone as helpful and patient as him!
ありがとうございました。大変助かりました。”
“Location is pretty strange and parking is odd, but overall had no issues picking up a package here. Wish they opened earlier. Got here 10 minutes before opening at 10am, an employee opened the door and got my package pretty quick. By the time they opened I had my package within 10 minutes.”
“OK people, one more time. The RB customer service USPS location is NOT in this building. This is primarily a processing center with a drive-through mail drop for the convenience of people who don't want to get out of the car. The USPS customer service office is two blocks down the street to the south at Bernardo Center and Lomica Dr. So, please stop going to the wrong place and then trashing USPS workers for not being able to help you.And, BTW, if you don't like the USPS, try mailing something anywhere else. Only Vatican City has a better postal service - but they don't have to do door-to-door delivery for over 300 million people spread over an entire continent. Our postal workers are great folks working habitually short-staffed, so show some respect.”
“The USPS post office in Poway is alway super helpful! My Post driver is the man as well always super nice, goes out of his way, and even leaves us Christmas Cards every year! Super pleased with the work they do and how they don’t just do the bare minimum and go out of their way to help out!!”