U-Haul Moving & Storage of Redwood City offers truck rentals, trailers, storage, and moving supplies. Reviews describe a mixed experience. The facility is noted as clean and well-organized, and staff are frequently described as friendly, patient, and providing excellent customer service, sometimes going above and beyond. However, significant operational issues are common. The location is often understaffed, leading to long waits and problems grinding transactions to a halt. Reservations are not always honored, with keys sometimes missing or vehicles unavailable. Vehicle condition can be unreliable, with reports of trucks having check engine lights or near-failure. The drop-off process is sometimes mishandled, leading to incorrect charges for late returns or extra mileage. Parking is difficult and the lot is hard to navigate. While box prices are good, supplies like bubble wrap are often out of stock. Customers advise thoroughly checking any vehicle before renting.
The rental process was pretty straightforward, and the staff was friendly and helpful. However, the truck I received had some wear and tear, which made me a bit uneasy during my move. Overall, it did the job, but I expected a little more in terms of vehicle condition.
August 2025
So Far So Good. No Complaints. Could Be Improved In Some Areas (Staffing For The Early Hours) But Great Nonetheless. Any1 Rating Below A 4 Is Either A Bot Or Impatient. Thanks.
August 2025
Great manager and staff. Large amount of trucks and supplies. Was in my rental in 10 minutes.
