Citi, a local bank branch, has received mixed reviews from its customers. While some customers have had a positive experience with the friendly and helpful staff, such as Sharon and Karen, others have expressed dissatisfaction with the long wait times to see a teller. The branch is often empty, allowing for a fast and efficient in-and-out experience, but the lack of tellers to assist the clients has been an ongoing issue. Customers have noted that the wait time is longer than it should be, which is unacceptable and unfair to them. The manager of the Reseda branch has been urged to address this matter by adding more full-time tellers to accommodate the high foot traffic the branch receives daily. Overall, the branch has received a 4-star rating, with praise for the exceptional customer service provided by certain employees, but criticism for the lack of tellers to serve the clients in a timely manner.
Five stars for Sharon and Karen, not so much for Citibank. Called and then visited this branch with a mysteriously “blocked account” issue. Sharon and Karen were patient, professional and helpful. Tysvm!
February 2023
This bank is great. Almost always empty. No lines! Yea!!Super friendly staff. Especially Sharron. She is always a pleasure to talk to. But, everyone is very nice. I love coming here. Fast in and out.
