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“We have used Unwired LTD for over 10 years now. Paul came over recently to replace a dated antenna component on our rooftop dish. Then he reprogrammed the system to accept the higher bandwidth signal. It went flawlessly and we are now enjoying the speed gains from the new equipment. Sonic has recently flooded our neighborhood with sales techs pushing their fiber optic product. At our place they were politely shown the door. We are quite happy with Unwired Ltd.”
“Rick and Sanran at the Berkeley Verizon was just amazing. So lovely and looking out for my best interest financially because I had lost my phone. Then they called through to the Pinole Verizon store and I went over there to pick up the phone because the Berkeley store was out of 16s. They were just lovely as well in pinole. A lovely young woman who was just so patient and lovely and stayed behind the 8 o’clock close time just to finish up my setup. I would recommend these two Verizon stores to everyone.”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“Manny and Tavioll were amazing! Such a great help to me. I moved had had to take care of a few things, both of them were so helpful, quick and professional. Thank you again guys for the help! ✨”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“The service was excellent. The Verizon representative was very helpful In clearly explaining billing options and accessory choices. She was very competent and professional. I was extremely pleased with my experience.”
“Late review but just wanted to share my experience at T-Mobile I went there because I dropped my phone in the toilet I was looking for an upgrade Charles took his time to help me set up my phone my iCloud even offered accessories he was extremely helpful very kind and nice if you’re looking for people who actually care about your experience trying to get a new phone or upgrade or anything for that matter I highly suggest you check out this T-Mobile excellent customer service skills here thank you again Charles for helping me out !!”
“These guys are great, had solid service from them for over a year with no complaints at a good rate.
Only one unplanned outage in that time, resolved promptly and with little trouble from me as a tech came promptly to replace their equipment.
One planned outage in that time, from 2am-5am so I didn't notice.
Their techs are knowledgeable about networking and generally much more able to help than the ones at larger corporations.
Another thing I'd like to highlight is their excellent customer service. It's possible to reach a human on the phone very quickly and they are usually highly competent. Even more outstanding, it is extremely easy to cancel with them-- at the end of my time with them, I called and had service cancelled before a billing date the next day.”
“I think the associate’s name was Samantha? Not too sure, but she was so helpful with my account situation. Would’ve been double charged by a third-party service(not Comcast directly-provided) if she didn’t verify my account for me. Thank you so much for paying attention to detail.”
“Crystal was very helpful. She took time to handle complex transfer with patience and confidence. She got it done when the El Cerrito store and Verizon corporate could not. I really appreciate her kind calm demeanor and expert service”
“We had an exemplary experience with Savannah at this location! Our needs were a bit complex and she patiently, thoughtfully and completely explained everything to us. She made the whole transaction not only painless, but in fact enjoyable. What a remarkable experience to be treated with such care, and with such a delightful person. Savannah deserves a Raise!!”
“Otis was great!. Excellent service. Very knowledgeable. Upgraded my dad to a new phone and the price was reasonable and the transfer was smooth. Otis was friendly and professional.”
“I went in to purchase prepaid internet. The rep Luis is very helpful and resourceful--and honest! His excellent customer service skills are worth shopping here for all your communication and entertainment needs.”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
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“No appointment. Just walked in to return my old router. Super easy, friendly staff, and nearly zero wait time. Come early, I guess. That's what I did, and I couldn't be happier with my experience!”