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“Five star is only for their single employee….Cynita was awesome…..she was handling packages as well as live scan single handedly….very awesome, polite and funny…. Store only had one staff but that staff was awesome….”
“Fast, reliable and helpful. We worked together on an import heading to France and everything was more than perfect. Item safely packed, high quality of service and good communication.”
“My new favorite UPS store. Unlike another one I went to, the staff here are friendly, there's sometimes a short line but it always moves fast, I know I don't need to worry or think about my package again once it's in their hands. Parking is also easy. It's overall an easy, enjoyable experience. This will definitely be my go to UPS store from now on.”
“I have been using IO's services in San Francisco for over five years now, and have found their operation to be thoroughly professional and easy to work with. Believe their rates are excellent value, to boot.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“The nicest guy owns this place!!! Please support his business. He has plenty of mailing supplies/options, has P.O. Boxes, and makes key copies! You won’t regret patronizing his business. :)”
“Very professional, kind and helpful service, accommodating and friendly. Much better experience than at the local post office that has also overcharged me on a few occasions.
Highly recommended Mail Maxx !”
“I've sent several DHL packages through this office and they are always friendly and courteous, even when busy. Today I had a problem with a DHL package and the Manager Paras at You Send Me was kind in helping me fix the problem.”
“I needed a document notarized and overnited to a title company in Washington. I found the closest UPS store in the Richmond Marina area and called. Voice mail. You know it's not going to get answered when they ask you to leave the date and time you called. Surprise, they never called me back. Instead, I headed over to see them in person. No notary there and they were not sure when she would be there. Great. From the parking lot, I called the UPS store off San Pablo. They answered and were ready to help. In about 10 minutes, I pulled up in front. Fantastic service. Very fun to talk to and would do business with them again in a heartbeat.”
“Atem and Arjun are so sweet and helpful! My husband and I used their shipping service to move out of state and the process was super quick and easy. Their customer service is on point and it makes me so happy to support their business. Stop by if you are in the neighborhood :)”
“Big-box office supply and art stores didn't have an ink refill for my Japanese pen, but Payn's Stationery did. The clerk was vey knowledgable about Payn's stock; she knew immediately the type of refill needed and where it was located on the rack. This store is delightful.”
“I have been coming here for years and everyone who has helped has always been super friendly. A few weeks ago though, Nick truly went above and beyond. I showed up with a dozen packages right when they were about to close. The register and lights were already off and he was walking out the door. He offered to stay, but once I told him how many packages I had and that I still needed to handwrite the addresses, he thought of a solution where he could lock up and close the interior gate, but have me leave my packages in the PO box lobby and the shut the lobby door when I was done. I'm pretty sure USPS, Fedex, and UPS wouldn't have been able to provide a win/win solution like that. I'm so glad to have this service in the neighborhood!”
“Quick, fast, and easy to make a return.
However, the address listed makes it hard to find, but it's hidden away at the Terrace Level of the hotel.”
“I was visiting San Francisco and had to send my tax returns. They quickly registered me and packed up all three packages with my documents. I asked to go with the cheapest mailing option, which was $30 for the shipping plus the envelopes.”
“This is a fantastic alternative to the post office for sending and receiving mail. This long-time small business offers inexpensive PO Boxes (much less than the post office) and safe package receiving, with notary services, and smart service. You can send via UPS or USPS. There is a no-nonsense vibe when you go in, but there is also a clear integrity that you NEED for mail and for notary services. I will be happy to never go to the post office again, and it will be great to not have to worry about my mail being stolen - as is happening all over the area.”
“Best customer service I have ever experienced… no, seriously!
Staff are always polite, cheerful and they go above and beyond to get your needs met in a timely manner. I come in here all the time and I’ve notice that staff and kind and friendly not only with me but with everyone who comes in.
They answer question and resolve issues without making customers feel rushed or like a burden. They truly rock! I wish more stores had a team like theirs!”
“Amazing experience at this store! My daughter needed passport photos, a notary, and copies and it was a perfect one stop shop! They even let me email an additional doc to her on the spot when needed!!! I am grateful for their kindness and incredible customer service!”
“Peppina helps with EVERYTHING. She always keeps our packages and mail safe and sound and gets them to us/to the recipient on time and without any issue. We are so thankful for Post Box!!! Highly recommend”
“Ayush has always been a great help to me. He consistently provides excellent customer service, ensuring that every interaction is pleasant. The entire staff at the El Cerrito location is great. I will definitely be returning here in the future.”
“Very convenient location to ship via any carrier, get mailing supplies, print passport photos, and even transfer photos from a CD to a USB stick. Always kind customer service. This is a great place to have nearby.”
“Four stars for being gracious. Minus one star for the name Postal Plus because they do not take postal packages. Color me surprised. I will think of them as Minus Postal.”
“Customer service here is great, they are always friendly and helpful. I go pretty regularly to make returns and have never had a bad experience. Obviously it’s slow sometimes and the line gets backed up but that’s to be expected with a small shop.”
“Like most post offices, they're understaffed, but if you go in the off times it's usually quick. Very conveniently located and the staff couldn't be nicer and more personable.”
“The person working there was very kind to me. I had had a long day, and had a prepaid label and walked in just as they were closing -- and they let me complete my package dropoff anyway. Thanks nice person, you made my day, and I hope someone made your day later.”
“I've only used this UPS for Amazon returns, but the young guy who works here is incredibly nice and helpful. He's packaged items for me and carried some larger ones. Glad to have this location in the neighborhood, very convenient.”
“I came here twice and both times the person behind the helicopter was extremely helpful and kind and helped us decide how to pack our boxes and provided free taping services”
“I have used the Notary Public services at this location twice and I am ashamed to not remember the names of the folks who helped me because they were friendly, professional, and efficient. I look forward to any chance to work with them again.”
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“I love the agents returning this is so easy and fast here the only thing is they need to change their sign for their hours many times I’ve come at 9 am and no one is there they open at 10 ish”