The Spectrum Store provides Internet, mobile, cable TV, and equipment services. Employees are consistently described as friendly, professional, helpful, knowledgeable, and patient, offering excellent customer service and satisfactory solutions. Staff explain things well and are easy to talk with, giving customers confidence. However, there can be long wait times and a huge line, with some customers not being fans of the virtual queue system. To avoid the wait, making an online appointment is suggested. While the store handles equipment return, another option noted is that returning equipment to UPS can be faster and easier.
Made an appointment ahead of time and checked in just before arrival. Very little wait time! Brandon was knowledgeable and very helpful. Positive experience!
August 2026
The wait was rather long, BUT Cameron and Matthew made it worth it. They fixed the problems we were having with our mobile service and had us laughing. My son said it was the Best customer service experience he has ever had.
August 2026
Very good service, however we didn't make a deal because the phone I wanted wasn't available.
