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“We as Firefighters love our special fire Family. This is our credit union Family. I feel my payments support our family so it’s such a better way to do business!
Thank you Firefighters First C U!”
“Customer service is unlike any other financial institution I've dealt with. They must have a culture/business model that comes from the top down that is just completely different. Highly RECOMMEND.”
“We were really happy with the service we received from Rachelle last week. She always greets us with a big smile and cheerful attitude. She’s a great asset and a big reason we stay with Sac credit union.”
“I went to talk about an issue with my account, refinance my car AND order a new credit card after it was lost. Manuel was there every step of the way during my walk on visit, very informative and professional. SAFE is always very helpful but he made this visit a good experience for me when I was having a stressful time. Give this man a raise!”
“The two customer service gals I deal with are always so sweet, very polite & professional. I feel like our funds are very secure! Smiling goes a long way everyone… so for those of you whom complained maybe you should've smiled bigger! It takes 2 to Tango!”
“The new office location is great, easy to access and very convenient, the office employees are very knowledgeable & Friendly. I love the new green fresh live plant wall it’s very artistic & our customer service rep was a lot shy so I got a picture of his desk 🙂”
“It was my first time going in the branch and I was greeted by alida she was very nice and super helpful it was the best experience I’ve had at a credit union”
“Today, I received excellent customer service from teller Kaitlin. She went the extra mile to correct my logins and set my advanced payments. What a refreshing attitude, thank you, Kaitlin. We need more people like you😀 in the business.”
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“As a member for thirty three years, I've used nearly all financial services with Patelco, and its been a joy. I've always received the best service, in branch, or, via phone or internet. Thank you Patelco, in working years and in retirement, my financial wellbeing has always been your goal.”