1STOPLighting is known for its excellent customer service and quality products. Customers have praised the professionalism and courtesy of representatives like Princess Reus and Jhonjon, who provide timely assistance and resolve issues efficiently. One customer appreciated the support received when dealing with a crank problem on an umbrella, highlighting the company's commitment to standing behind its products even after the warranty period.
Another customer had a positive experience with the return process after ordering a chandelier that was too large. 1STOPLighting offered a reasonable return shipping rate, making the process hassle-free. Additionally, Marydel Magallanes was commended for her help in assembling an order and providing special order items promptly.
Despite initial skepticism due to past reviews, customers have reported satisfaction with their purchases, noting the great prices, quick delivery, and the beautiful quality of items like large chandeliers. Overall, 1STOPLighting is recognized for its reliable service and dedication to customer satisfaction.
An Excellent Experience! Ordering was easy. The lights came on the day they promised. And when I had to make a return using the chat, it was seamless. Johanna was wonderful!
June 2025
So a customer service rep named Junelle was very helpful! They kept me from cancelling my order. They explained the pricing issue I had and were very courteous and professional. Junelle is excellent!
May 2025
I've interacted with Junelle twice on your site and she has been very helpful, informative, professional and courteous.
