1STOPLighting is known for its excellent customer service and quality products. Customers have praised the professionalism and courtesy of representatives like Princess Reus and Jhonjon, who provide timely assistance and resolve issues efficiently. One customer appreciated the support received when dealing with a crank problem on an umbrella, highlighting the company's commitment to standing behind its products even after the warranty period. Another customer had a positive experience with the return process after ordering a chandelier that was too large. 1STOPLighting offered a reasonable return shipping rate, making the process hassle-free. Additionally, Marydel Magallanes was commended for her help in assembling an order and providing special order items promptly. Despite initial skepticism due to past reviews, customers have reported satisfaction with their purchases, noting the great prices, quick delivery, and the beautiful quality of items like large chandeliers. Overall, 1STOPLighting is recognized for its reliable service and dedication to customer satisfaction.
A Review for Princess Reus in the Customer Servoce Department: I contacted Customer Service for assistance in tracking an order from Maxim Lighting. Princess Reus responded as quickly as possible, and followed up with timely updates. She was very professional and courteous, and did an excellent job in giving me help. Frederica... read full comment
June 2024
Purchased a Galtech deluxe auto-tilt 11' umbrella from these folks. Had a problem with the crank a couple years later and they took care of it, despite it being out of warranty! Very appreciative that they stand behind their products.
May 2024
I had a very good experience with customer support rep Jhonjon. He was able to work a complex issue quickly. He called me back to let me know that the refund was completed. Great service.
