Comcast Service Center

Internet Service Providers
Hours: The Comcast Service Center, also known as the Xfinity store, offers a range of services including purchasing equipment, setting up Wi-Fi, and managing cable, internet, and phone services. The store is generally organized, clean, and easy to find parking, with a large lot available. While walk-in visits are common, there are no appointments, so arriving early or before opening is recommended to avoid long wait times, which can sometimes be up to an hour. Customers often experience wait times around 10 to 45 minutes, but some staff members, like Dee and Ina, are known for being friendly, helpful, and efficient, making the visit more pleasant. Customers appreciate staff who are knowledgeable and willing to go above and beyond, especially when assisting with setup and troubleshooting. The store offers payment kiosks and supports equipment exchanges, with some items like pods and routers available immediately, while others, such as certain accessories, may need to be ordered. Service quality varies; internet service is typically reliable, though outages can occur, sometimes lasting hours, which impacts home security systems. Upgrading to new Wi-Fi options like "storm-ready" Wi-Fi provides backup during outages. Mobile services utilizing Verizon towers are generally satisfactory, but telephone support is often criticized for being unhelpful. Customers are encouraged to sign up for auto-pay to reduce bills. The store also sells cell phones and accessories, and customers can schedule security installations. Overall, the store is praised for helpful staff and a positive in-person experience, even though the company itself faces criticism for long wait times, limited appointment options, and inconsistent service quality.

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1. Sacramento, California