Verizon is a mobile service provider that offers a range of products and services, including the latest mobile devices and 5G home internet. Customers can visit their store in Sacramento or shop online, where they can schedule in-store appointments or place orders for convenient pick-up options. The store is known for its helpful and courteous staff. Many customers have praised employees for their exceptional account servicing and willingness to assist with issues, even when other support channels fell short. Staff members like Ahmed and Phil have received specific recognition for their knowledge and customer care. However, some customers have expressed concerns about the push for promotions during service interactions, as they felt it detracted from their experience. While customers appreciate the quality of Verizon’s network coverage, some have mentioned dissatisfaction with the pricing and felt that employees could better highlight the benefits of the service. Overall, Verizon's customer service is generally viewed positively, with many customers valuing the support they receive, despite a few frustrations.
Great experience! Oddie was very professional and very knowledgeable. Amazing customer service from both him and Rob! Both very friendly.
June 2026
Came in for some changes on my account and Oddie was awesome. He made sure all my questions were answered, took time to help me set up my new devices, and was very friendly. Had to come back a few hours later because I was having some issues and he fixed it right away. Best Verizon experience I’ve had in a very long time.
May 2026
Amazing service and super helpful staff! They went above and beyond to make sure I found the perfect plan and gadget for my needs. I left feeling excited about my new phone and very satisfied with my experience!
