Verizon is a mobile service provider that offers a range of products and services, including the latest mobile devices and 5G home internet. Customers can visit their store in Sacramento or shop online, where they can schedule in-store appointments or place orders for convenient pick-up options. The store is known for its helpful and courteous staff. Many customers have praised employees for their exceptional account servicing and willingness to assist with issues, even when other support channels fell short. Staff members like Ahmed and Phil have received specific recognition for their knowledge and customer care. However, some customers have expressed concerns about the push for promotions during service interactions, as they felt it detracted from their experience. While customers appreciate the quality of Verizon’s network coverage, some have mentioned dissatisfaction with the pricing and felt that employees could better highlight the benefits of the service. Overall, Verizon's customer service is generally viewed positively, with many customers valuing the support they receive, despite a few frustrations.
Adrian at Delta Shores Verizon is the best in-store customer service/sales representative I have ever experienced in my 21 years as a Verizon Wireless customer. Thanks so much for doing the best for your customers, Adrian and Delta Shores Verizon!!! :-)
August 2026
Ceona helped us with four phone upgrades for our family plan and she was very helpful and patient with us.
Thank you for all your help!
August 2026
Adrian was amazing and super helpful and also very informative, as well as the Manager at this location.
