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“Came in to buy a new phone for my son Angel was great she went over all the options we had and what would be the best deal. She explained everything and answered all my questions.”
“I can honestly say that George and his fellow Verizon employees at Florin Mall are some of my greatest neighbors. They are pleasant and knowledgeable, and never make you feel rushed.”
“Had to back a 2nd x. Juan assisted me he did a great job. 1st x, I was assisted by Julianna she was very helpful. Only thing I disagree with is a customer who came in after me, and went straight to the counter. She cut me and another customer over a phone charger.”
“So friendly staff. Very helpful. Customer service is beyond expectation. They have a very cool manager… thank you for putting a smile to every customer.”
“I want to recognize the excellent customer service I received today from Miquel J at the Howe Avenue location in Sacramento, I had a technical problem which he was able and determined to figure it out for me and he did. Miquel was knowledgeable and genuinely committed to helping me. I really appreciate all he did. .”
“Freddy has been phenomenal helping us. My daughter is a surgical nurse and depends on her Apple devices supported by Verizon. He was so helpful as were all his colleagues including Ryan who made us laugh during this long process.”
“Walked in to return a internet box. I cancelled my service. Rosa greeted me and helped me. She was very patient sna s nice. I was in here 1 hour my Internet box was having issues to scan and return it. She had to call the about it which took extra time to be here. Which as fine. I just didn't wanna get stuck with a charge of $300 for the Internet box I was returning on my account. She made sure of it and it worked out fine.”
“Saved our construction project timeline in Downtown Sac by getting us fiber like speeds installed in 4 days after ordering! Service has been working flawlessly for months now. They are very flexible with contract terms which is also super helpful for limited 1 to 2 year projects.”
“Jas helped us upgrade our plan and trade in 2 phone for upgrades for almost no cost. Cool guy and very knowledgeable about the products. He was patient and listened to our concerns even if we asked questions he already answered.”
“We just purchased two Apple phones and two watches from Verizon. Tru helped us set everything up. She was great. Very patient and knowledgeable. Tru helped make our experience easy.”
“Walked in, an customer service agent met me at the door, handled my equipment return which took about 5 minutes, tops. She was pleasant, efficient and made the trip in so nice and easy.”
“Hello I just wanted to say that Crystal took a long time to help me get back into my telephone I was having such a bad time and her and Marcus were absolutely wonderful to me thank you so much T-Mobile”
“What a great experience at this store! Hubby and I came out of a T-Mobile store nearby feeling so sad for the awful service. A young, light skin lady with braids basically sent us away, said we should do the “trade-in” through the app and not come to the store. She was dismissive and distracted. She refused to understand we wanted to pay 1x and not add to monthly charges. She seemed annoyed as if we were in her way.
Really bad customer service on Monday 7/06 around 5:00pm at this store 8240 Delta Shores Cir S Ste 140, Sacramento, CA 95832
My husband decided to pull into this store (7311 W Stockton Blvd Ste 110, Sacramento, CA 95823) and it was amazing! Our sales rep was Nefertiti, and she was such a knowledgeable delight! Friendly, inquiring about what we were looking for, and matching us with the best product options. I walked out with a new phone (trade in), new screen protector, cover and T-Mobile CC (I don’t even like CC) and she highlighted a monthly discount we were not using. Nefertiti was able to educate us on deals and ways to take advantage of the CC and. Amazing customer service. Honorable mention to the gentleman that was working with her, he was able to lend quick assist, and they genuinely seemed to enjoy the service being provided.
Thank you Nefertiti for your help, patience and dedication, I pray your talent is recognized!”
“Edward was great! He made the experience of switching to Samsung easy and pleasant. He had lots of knowledge about model features and made the experience comfortable and stress free.”
“The Computer Guys on Fulton Ave. are the ABSOLUTE BEST! I've been doing business with them for several years and I trust them implicitly. They're so knowledgeable, professional, courteous and easy to talk to - They're also extremely patient which I SO appreciate because I'm not tech savvy at all. I give them my highest rating and recommend them to you wholeheartedly!!!”
“way better service than the folsom store, juan and jeff were so helpful and understanding, the folsom store said they can't help and left me alonw in the store for 2 hrs talking to customer service to then hang up on customer service. Jeff and Juan was quick and helped me get a solution that I have been calling customer service and walking into the folsom store for 3 weeks to handle”
“OMG! This young man was impressive. The way he took his time to help me set up my phone was awesome 😎. He helped me throughout the whole process, waited until my data was transferred to my new phone. He's just a good dude, respectful towards customers. I'm very very impressed. Very patient, well mannered guy. Thank you Siraj!!!!! Thank you for helping me, you were patient and understanding! Kudos to you!!!!”
“I visited this location earlier this week due to complications with my account and Milo assisted me. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line.
Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman!”
“As a business owner, staying up-to-date with the latest and most excellent technology solutions is essential. That’s why we recently upgraded our telecom services by ordering TPx service through SolveForce. We were amazed at how easy and efficient the entire process was!From fruition to completion, SolveForce provided us with an in-depth overview of all available options so that we could make an informed decision about which plan best suited our needs. In addition, their customer service team answered any questions or concerns we had promptly and thoroughly, making us feel confident in their abilities throughout the entire process.Once we placed our order for TPx service through SolveForce, they took care of everything else from there – setting up installation appointments with local technicians who arrived on time as promised, helping us choose compatible hardware based on what would work best for our specific needs; providing helpful advice regarding technical setup; troubleshooting any issues during activation – you name it! It felt like having a personal IT department without breaking the bank!Overall, working with SolveForce has been one of the most positive experiences when upgrading telecom services for my business thus far, thanks to their knowledgeable staff members who are always willing to go above and beyond when assisting customers like myself to find what they need within budget constraints while still delivering excellent quality products/services each step along the way. Thank you! SolveForce and TPx, you are highly recommended!!!”
“Came in for some changes on my account and Oddie was awesome. He made sure all my questions were answered, took time to help me set up my new devices, and was very friendly. Had to come back a few hours later because I was having some issues and he fixed it right away. Best Verizon experience I’ve had in a very long time.”
“I disconnected the internet at work and I was having trouble getting reconnected. Of course I called in to customer service and was able to get support right away without a long hold time. Everyone was super nice from Niko (sorry if I misspelled your name) to Mark. Mark checked on my ticket that was open and was very friendly and knew what I was asking even if I didn't. Mark took the time to explain what to look at and do. I had trouble finding our network name and password. Within 20 mins later, Mark called me back and was able to provide that information for me and suggest I call back if I continued to have issues. I know Mark took his time to find the network name and password and that is really appreciated as other companies I've experienced would have just send someone out because it's easier to do instead of doing the research after business hours. Thank you Mark for your patience and help!”
“Always a busy store, but the staff keeps the traffic moving and gets to each customer as soon as possible.The staff is very knowledgeable and helpful in getting you the best deal or package for the price range you want to pay.Cable, wi-fi, and/or cellular plans all in one building and one package if you want.Besides my personal experience at the store, I can manage my services on the Xfinity app and problem-solving almost anything, or as a last resort, call customer service for personal assistance.”
“The wait time was about 45 minutes but once it was our turn Dee did a fantastic job and got us taken care of quickly. Part of this was because we knew what we wanted to get done. Comcast/Xfinity is basically a monopoly in most areas and they could definitely provide a better experience by having one or two more reps at those empty desks. And Comcast phone support sucks so it wasn't a surprise that one of the customers in there taking up the most time was a Karen who was pissed off about something that sounded to me like it was the Karen's fault and not Comcast. Bottom line is Dee was awesome, did a great job, was friendly and efficient but Comcast as a company could do way better. But I'm sure that's not a shock to anyone.”
“I want to recognize Kevin for his outstanding service. He is incredibly professional and took the time to ensure all my questions were answered, and my issues were fully resolved. His customer- first attitude made all the difference, and I am so grateful for his help! Keep up with the great job you do!!!”
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“I enjoy coming down to this boost location. Everything i come in everyone is so helpful and kind! I didn't know they had infinity prepaid until I walked in and seen the big pop-up poster!!”