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December 2023
Customer service is dead, zombies, unhelpful and boarding on rude. Reserved car for 1:45 pm. Cars not ready and told would be 45 minutes until available. Why reserve if product is not available? Sacramento location.
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November 2023
Do not rent in this place. They charged me an outrageous "cleaning" fee even though we cleaned the car/vacuumed. The costumer phone line simply horrible! Is impossible to talk to a real person, even more difficult to talk to one at a specific location!
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November 2023
The lines are ridiculously long. They should have a separate line for reservations. Some people come to front desk to ask for prices and they don’t even know what car they want. People who already made a reservation should be able to save all this time in line.
