Dollar Car Rental provides a mix of excellent customer service and some significant concerns. Many customers report great experiences, praising the friendly, patient, understanding, and helpful staff. Specific highlights include efficient service at the counter, fast and easy returns with no unexpected charges, and a convenient shuttle to and from the airport. The cars are typically as stated with no issues. Several reviewers mention receiving amazing, excellent, and even "white glove level" service from specific team members, noting their efficiency in moving the line quickly and making the travel transition pleasant.
However, there are notable drawbacks. Some customers encounter very long lines, though they are often moved through efficiently. The most serious complaints involve unexpected and high fees, with one quote doubling from the initial price. Another major issue is erroneous charges, such as a $400 smoking fee applied to a non-smoker, which was not resolved despite promises of a credit. While many would definitely rent again due to the great service, others are frustrated by these financial practices.
