Harrold Ford Parts has received a mix of reviews, reflecting both challenges and positive experiences. Customers appreciate the effort and professionalism of the staff, especially under the new ownership. The service team is often described as helpful, personable, and communicative, with employees like Ally and Jim providing excellent support during repairs and maintenance. Many customers have praised the dealership’s quick response, thorough communication, and willingness to do what it takes to make things right, such as providing loaner cars and following up on issues. However, there have been some concerns. One customer experienced a radiator leak caused by a dropped socket during an oil change, which led to damage and inconvenience, though the dealership refunded the initial work. Another noted that the dealership now charges $360 for a diagnosis and no longer stores customer service records, which was a change after the ownership shift. Despite these issues, the overall sentiment appears positive, especially compared to past experiences before the ownership change. Customers now find the dealership polite, efficient, and willing to help, making it a better place for service than before. The dealership’s commitment to customer satisfaction is evident, and many plan to return for future service needs.
This location is under new ownership. Unfortunately, there are no longer any customer's service records stored by this Ford location. And now, a diagnosis is $360! But the employees are still great!
April 2023
Today I sold my Ford Fiesta! Robert Yang did a fantastic job at helping me to sell my car fast. I was skeptical about prices and how the process would go but he was very clear and communicative with me. My experience was great at ford and I will be returning. Thank you Robert!
