Downtown Ford Sacramento, a family-owned business since 1911, is one of California's oldest Ford dealerships. With over 110 years of service, it prides itself on value, integrity, and trust, supporting local police, fire departments, and families. In 2022, it merged with Harrold Ford, becoming part of the Price Family Dealerships with two locations to enhance customer service. Customers generally appreciate the friendly and professional staff. Sales representatives, like Sean, are noted for their hard work and dedication, ensuring a smooth car-buying experience. Many customers express satisfaction with their purchases and the assistance provided during the process. However, the service department has received mixed reviews. While repairs are performed well, customers often mention long wait times for service, with some repairs extending beyond initial estimates. Issues with communication regarding costs and rental car availability have also been highlighted, with some customers facing unexpected charges and difficulties in obtaining rental cars during repairs. Overall, while the quality of service and professionalism at Downtown Ford Sacramento is recognized, improvements in communication and efficiency in the service department could enhance customer satisfaction further. Despite these challenges, many customers express a willingness to return for future services and recommend the dealership to others.
Sal in the body shop department was very helpful and made my repair a smooth, quick success. I appreciate Downtown Ford and Sal in the body shop department.
November 2025
This was my first experience of buying a car from the salon. Everything went at the best level thanks to the professional work of the management. Special thanks to Ivan. And I will continue to work with your salon
November 2025
I have been coming here for years. They are professional and knowledge in the service that they provide
