Sacramento Municipal Utility District (SMUD) is a community-owned, not-for-profit electric service that has been providing safe, reliable, and affordable electricity to its customers for over 70 years. The utility is committed to serving its community, as it is part of the community itself. SMUD's customers have reported mixed experiences, with some praising the friendly and helpful customer service agents. Ben's help made all the difference when setting up an account, sorting everything quickly and easily. Brent was a considerate and polite technician who figured out and fixed an electricity problem within no time. Other customers have expressed concerns about high electricity bills. Despite these issues, SMUD continues to strive to fulfill its fundamental promise of delivering quality electric service to the community, being lenient and willing to work with those who can’t always afford to pay. Every operator is always incredibly sweet and efficient, and they really care about their customers.
Smud is amazing. They're always helpful and always have worked with me when I'm struggling to pay my bill. The customer service experience is by far the best I've ever receive. And I'm 59 years old so that says a lot.
September 2025
Walked in. Walked up. Made a payment and walked out in less than three minutes. SMUD is extremely helpful with payment arrangements and assistance with discount programs.
August 2025
Anytime I visited the service staff are friendly and very helpful. Thanks for your service to the community!
