U-Haul at 65th St. provides a smooth and efficient rental experience, with helpful and well-trained staff who thoroughly explain every step of the process. Customers appreciate the streamlined check-in and check-out, often using technology to save time, which is especially beneficial during busy moving days. The trucks are clean and reliable, meeting customers' needs effectively. While the booking process, including virtual check-in, is generally easy, some customers have experienced issues with communication and wait times, such as delays in callbacks or line wait times when switching from in-person to virtual check-out. Pricing and fees have been a concern for some, with complaints about misleading advertising and additional charges that do not match the initial quote. Overall, U-Haul at 65th St. is known for good service, but there are occasional frustrations related to communication and pricing transparency.
Customer service is On point!! You have great workers at this location! Very friendly and helpful every time!! Keep up the great work!
May 2026
Check in was the fastest ever, and the CSR - Misty B attached the rental trailer like a super hero. Check out by the team was just as efficient and fast.
November 2025
Both ladies who assisted us were incredibly helpful! We were not having the greatest day and they truly made it better!
