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“I want to give a shoutout to the USPS in El Granada, especially Postmaster Ron De Leon. He was a lifesaver with a recent issue I had. After I reported a missing package, Ron jumped into action and resolved it in less than 24 hours! He even personally called to update me. This experience has really changed my view on using USPS for important shipments. Big thanks for the outstanding help!”
“Not only is this post office so convenient from the Delaware St one, it has the nicest staff working there and they’re hard working at best! Always busy whenever I visit there.”
“I had an excellent experience at the Pacifica Post Office while applying for a new passport. Even without an appointment, the staff were incredibly professional, efficient, and courteous. They took the time to walk me through the entire application process, ensured all documents were in order, and processed everything smoothly. It's rare to find this level of service and patience—especially for something as important as a passport. I'm very grateful and highly recommend this location for passport services!”
“This is not the regular post office that I usually go to. But after reviewing the comments online, I decided to come here. I am not disappointed.
I need to mail the documents for passport renewal. For some reason, I feel insecure about having everything in the file. The lady assisting me even checked my stuff with me before sealing the envelope. It is so kind of her doing this. She also shares her experience on this renewal matter because she is seeing it every day. I am grateful for what she has done for me.
BTW, I went around 9:30 am and the parking was not bad.”
“I run a small business from my home and I go to this post office branch weekly to do large mailings, send priority packages, etc. The staff there are ALWAYS so helpful, patient and pleasant.The customer service has always been excellent and professional and they treat each customer with respect and courtesy. I would go out of my way to go to this branch because of the staff alone!”
“Wow. The negative reviews are a cornucopia of self-importance and neurosis rarely seen outside of a Starbucks line. The truth is that everyone who has worked at this post office in the past dozen years is nice and helpful. The patrons I've had occasion to speak to are also very friendly. Luckily, I never encountered any of the negative Yelp reviewers.”
“This was always one of my favorite Post Offices living in San Francisco. Visiting after 15 years away and it's still great. Helpful & friendly staff. Had supplies available to purchase for what I needed to send. Clearly explained options for mailing.”
“Hi Family
This post office is very user friendly.
Customer service is great.
I was trying to renew a passport and the clerk was very helpful.”
“I applied for my passport here. The worker served me very nicely and friendly. She had enough knowledge and answered my questions professionally. She explained me all the information.
Thank you very much Melissa!
P.S. My passport arrived quickly.”
“My favorite post office and honestly often the highlight of the work days where I stop in. The folks working here are so friendly and they keep the line moving fast. ❤️Brisbane USPS, you encompass all the things I love about Brisbane.”
“I've definitely had bad experiences at post offices: long lines, rude/impatient staff, random fees etc. This time was a lot different. I was trying to intercept a package before it was returned to sender for insufficient address(my fault). Raymundo was able to identify that the package was moved to a facility nearby to be sent back and he made a call for me. He found someone who was able to connect me with my package and was overall super helpful. Shoutout to my guy for the excellent work.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“Generally a very good post office that takes care of lines quickly (mostly because we gays are always on the go and know what we want) and there is a lot of self-service supplies available as opposed to some city post offices where almost everything is locked up or depleted.
My only complaint is the lack of empathy for older clientele who struggle with computers. My client wanted to renew his PO Box and pay for another 6 months and the lady at the counter just kept repeating "ITS PAID TIL SEPTEMBER! GO TO THE WEBSITE!" Well, that's only 2 months away and the rate is $108/6 mo. Why can't we pay for his extension now? And I said probably three times that he gets frustrated using their website. He has renewed this way dozens of times including a few months ago. She could've made our lives a lot easier by processing a basic renewal.”
“Saturday morning with little wait.
Quality, friendly, and efficient postal service. The man working the front counter will answer your questions and even make sure you have everything else needed.”
“We went to apply for passports today because we didn't speak English, and the service at the front desk was very patient in helping us, so our family of five got it done quickly. Thank you to the post office staff for your help! ??”
“Paramjit is awesome - and her coworkers, too! Don’t know what everybody else’s problem is, but they’re polite, courteous and they do the best they can! This is my go to place lots of parking, what more could you ask for?”
“The staff is what makes this place really great. The person at the counter helped me pick the right type of shipping and the best size of box to minimize cost. They're incredibly helpful and professional, even if the line is long.
Note: USPS charges you for tape! If you don't want to pay, then either bring tape or tape your packages at home. Even if you have to buy tape, it's still often cheaper than UPS or FedEx.”
“I visit quite often and the staff is always so helpful. Eliza has great customer service skills as she is always ready to help and is so friendly. Good place to get things mailed.”
“I honestly don’t understand how this USPS has 2.7 stars. I find the workers to be super friendly and efficient, and they always propose ways to save money on shipping. Love my neighborhood USPS!”
“I visited today to set up a PO Box and despite the extremely busy line, Ireri made the entire process smooth and pleasant. She was patient, professional, and incredibly helpful throughout.
I also picked up some adorable Goodnight Moon stickers and stamps during my visit - such charming designs!
What impressed me most was Ireri’s genuine care and attention to detail while helping me navigate the PO Box application process. This kind of outstanding service doesn’t happen by accident - it’s clear the management team here has created an environment where we can see this level of excellence.
If you need to visit this post office, I hope you get Ireri. She made what could have been a stressful errand into a positive experience. Much more efficient than trying to do it online!
Thank you!”
“Convenient with plenty of free parking. The clerks are very helpful and take time with each customer to make sure things are correct. The space is well lit and very clean. No complaints!”
“I can't say enough good things about the United States Postal Service! They have been consistently reliable in delivering my mail and packages. Their staff is always friendly and helpful, and I appreciate the excellent customer service they provide. I have complete confidence in USPS to handle my important mail securely and promptly. Their commitment to service excellence makes them my go-to choice for all my mailing needs!”
“I have used this post office off and on since 2016. Though the wait can be very long due to limited staff, I recall the majority of my customer service experiences at the counter being very good. The four stars is for the young clerk that helped me last month. She was very patient and professional. I will go out of my way to use this post office in the future. Not many people can say that.”
“I always go here to send stuff out. Filipino lady was very nice and patient. No naggy, long-nailed, sassy, ratchet behind the desk, unlike other govt jobs, such as the DMV or those who work for the state.”
“I stopped by this Post Office to mail a birthday gift to a family member, and I couldn’t be happier with the service. The staff was friendly and took extra care in packaging the fragile item securely. They also offered advice on the best shipping method for timely delivery. The rates were very affordable, especially considering the level of care and attention given to the package. My gift arrived on time and in perfect condition. I’m definitely coming back for all my future mailing needs!”
“I remember growing up and having to drop off mail for my parents.
I'm happy to see this place is still alive and kicking. It looks like they've cut their hours significantly.
Overall, the place is clean and not too busy. When I came to get a receipt for a package, I was dropping off at the window. There was no one there, but as soon as I said, "Hello," someone came running. She was super helpful and nice. Parking is very hard here that's why people always tend to double park ?♀️”
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“I came in at 4:55pm with a 25lb box, no shipping label, and no idea what service to use. They close at 5:00pm and I had full confidence that I wouldn’t get any help and would have to come back another day. I was so wrong! I was next in line and the clerk who took care of me was awesome. I said “I need help” to which he replied “I do too!” After a quick chuckle I told him I just need tracking, speed doesn’t matter. He gave me the cheapest option and got my label ready for me (the package to its destination in 2 business days for $28!). I was back in my car by 5:00pm. Every interaction I’ve had at this location has been very pleasant and the staff has been super helpful, knock on wood! That’s why I keep coming back to this one.”