CVS is a pharmacy and retail store that also functions as a medical center, offering services like coronavirus testing. Reviews note that experiences can vary significantly. Some customers report outstanding, kind, and prompt customer service, describing staff as superb, helpful, cheerful, and sweet. They appreciate clean stores and timely prescription readiness, often facilitated by a drive-thru. However, many reviews highlight systemic challenges. The pharmacy is often understaffed, with employees managing multiple tasks like pick-up, drive-thru, phones, and filling prescriptions, which can cause delays. The perspective is that this fast-paced system is not sustainable. There are known issues with the notification system, where a message that a prescription is ready may only indicate it has been received and is being processed. Insurance problems or errors from prescribers can create further delays that staff cannot always fix immediately. Pharmacy hours may differ from store hours and vary by location. Some customers express that treatment can feel unequal, with past experiences of not being treated well contrasting with better service later. The overall sentiment from the staff perspective is a request for patience, emphasizing that each location handles hundreds of prescriptions daily amid high demand and operational pressures.
The best place of San Clemente to get your Medicines and beautiful stuff.
January 2026
The Pharmacy staff is always responsive and helpful. I really appreciate them. I have filled many prescriptions here with ease. The store staff is helpful as well.
December 2025
I want to thanks to Kelly. She is a beautiful human being. I was in The CVS and she was very helpful and kind in the way as she treated me. Thank you Kelly.
