The AT&T Store in San Diego is highly praised for its excellent customer service and helpful staff. Customers appreciate the patient and empathetic assistance from team members like Dominic, who went out of his way to help with phone issues and allowed the use of a landline to contact family. Jose and Omar provided extra support by helping customers purchase new iPhones, transferring data from Android to iOS, and applying screen protectors and cases. The store's staff, including the store manager Melissa, are recognized for their knowledge, kindness, and professionalism. Many reviewers highlight the positive experience of upgrading phones and finding the right data plans, with the added benefit of nationwide AT&T 5G service included at no extra cost. The overall atmosphere is friendly, helpful, and patient, making this store a recommended place for those seeking assistance with devices and plans. Customers feel confident and satisfied with their visits, often intending to return and recommend the store to others.
This store has completely turned around! The manager, Leo, is new- not sure if that’s the reason for the turn-around but I’m definitely making this my go-to ATT store because of how easy they made everything.
February 2026
I continue to be impressed with AT&T's standards of customer service. Omar was a great representative who left me feeling more like a person than just a customer. I can say the same thing for most of the staff I've met at the downtown Broadway location
February 2026
They had the doors closed, yet, I enjoy AT&T profoundly. They offer a prepaid deal at $35.00 a month.
