Kendra Scott at Fashion Valley provides a consistently great experience with high-quality and beautiful jewelry. The store is always neat, vibrant, and well-displayed with a strong selection. Customers appreciate the option to design their own pieces and promotions like the 50% off birthday discount. The staff is exceptional, kind, friendly, helpful, and attentive. They offer warm welcomes, great suggestions, and chatty recommendations while being knowledgeable and happy to help. They are also very generous, often providing complimentary treats such as homemade cookies, champagne, sparkling water, and candy sticks. The customer service is top notch, with staff going above and beyond to assist with selections, explain promotions, and even help with cleaning personal jewelry. This makes the location a highly recommended go-to spot for shopping for oneself or for gifts, ensuring customers rarely leave empty-handed. Additionally, the business's support for female entrepreneurs through donations is valued.
Every time I come to this location I have such a great experience. All of the associates are kind, friendly, helpful and offer great suggestions! Special shout out to Shelby- knowledgeable, happy to help, and hilarious.
May 2021
The staff is very nice, but the process are ridiculously high considering that all they sell is costume jewelry.
April 2021
Megan was very very sweet and helpful! I went in for help on my ring and she took care of the whole thing in less than 5 minutes even when she had more going on. Happy customer! Thank you Megan!
