PetSmart is a large pet supply and services store that offers a wide range of products and services for pets. With over 10,000 items available in stores and online, it caters to the needs of dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders within two hours at their local PetSmart. Many locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store has received mixed reviews regarding its staff and management. Some customers noted that the previous store manager was rude, especially when returning defective products. However, new management has been praised for making improvements, and the store now looks great. Staff members like Robert have been recognized for being helpful, friendly, and knowledgeable, assisting customers in choosing pets and supplies and making their shopping experiences more enjoyable. Customers also appreciate employees like Ari, who show genuine care for pets and provide excellent service. The store is well-stocked with pet food and supplies, including specialized products like prescription diets for pets with health issues. Customers have found the store helpful in managing their pets’ special dietary needs and have noticed positive changes, such as healthier coats and less shedding. The store also features a training area, a Banfield pet hospital, and a variety of pets like reptiles and small animals. However, some customers have experienced dissatisfaction with certain services. For example, a dog was denied grooming due to age despite being cleared by a vet, leaving some pet owners disappointed. Overall, PetSmart is seen as a comprehensive store for pet needs, with friendly staff and a good selection of products, although experiences with services can vary.
We love how Kimberly cuts my Aussie’s hair!! She’s so nice and patient with him. I totally recommend the grooming services at this location!
September 2025
Staff were extremely helpful! Walked me through our first Betta fish purchase and helped all along the way with the return trips to help buy all the things to keep him healthy, great location!
August 2025
Really friendly staff ! Was able to use my rewards for cats coupon as the cashier was very helpful and efficient in making sure I got my coupon used !
