Aesop offers a unique shopping experience that combines high-quality products with exceptional customer service. Customers appreciate the innovative idea of sample pumps placed outside the store, which draws them in. Staff members, such as AJ and Nadia, are praised for their knowledge and helpfulness, assisting customers in selecting products that suit their needs. The in-store experience is highlighted as memorable, with employees engaging with multiple customers while providing attentive service. Visitors enjoy trying various products, including hand balms, body cleansers, and room sprays, often leaving with several items that they are excited to use. The store also caters to travelers, offering convenient travel-sized options and personalized recommendations. Customers express appreciation for the friendly atmosphere and the helpfulness of the staff, making their visits enjoyable. Overall, Aesop is recognized for its great selection of products and an outstanding customer experience that keeps visitors coming back.
Ive been to tons of Aesops around north america and this one was such a great experience. Product knowledge, friendliness, all of it.
October 2024
Putting sample pumps outside the door is genius. Reeled me in like a Marlin! AJ is such an asset to the brand. AJ was knowledgeable and helpful. I’m really excited for my new hand and facial products. They smell divine!
July 2024
Service was incredible! We forgot to ask the name of the person helping us this morning but she was incredible, keeping in touch with multiple customers in the store while giving us a memorable experience. Great products, great selection, but the customer experience in store is what really sells the Aēsop experience.
