Aesop is an Australian skin, hair, and body care company offering high-quality, plant-based and laboratory-made formulations with meticulous attention to detail. The newly remodeled Hayes Valley location, co-located within another store, is an absolute gem with minimalist, functional decor that provides a soft, welcoming and sophisticated sensory experience. The staff are consistently described as fantastic, friendly, welcoming, genuinely helpful, sweet, knowledgeable, and embodying the brand's quality through their service. They provide pure, helpful energy, offering personalized recommendations and thorough demonstrations based on individual needs, such as skin composure in different weather. This makes selecting products, including gifts and home essentials, a breeze. Specific products like the non-drying Resurrection Aromatique hand wash with its light, pleasing, and calming fragrance are highlighted for their efficacy, leaving hands soft and upholding their promises. The store is a favourite experience for many, inspiring loyalty and frequent return visits. Parking can be tough but is doable. Overall, the experience is highly recommended, deserving more than five stars, and leaves customers thrilled to have found the store and eager to visit again.
First time at Aesop. Retail associate, Matt walked me through the skincare line with a keen sense of professionalism and elegance. Amazing experience. Highly recommend
April 2025
It was my first time ever stepping into an Aesop and using the products! Makena was the most sweetest person ever and knowledgeable! She got me hooked, I’ll be going in more frequently now ❤️
February 2025
Great experience. Randy was very helpful and gave us the best service! Even brought us tea while we shopped.
