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“We bought TruSteam Range Hood from Pacific recently and are very happy with it. It works very well and is easy to clean the hood using the steam function.
Ms. Yip was very professional. She explained the questions for us very patiently and arranged the installation very quickly. The installation crew were very professional and did a wonderful job.
Overall we are very satisfied with the Pacific team.”
“This shop has been a go-to place for vacuum cleaners for 80 years, but they're more than that. Their repairs extend to all kinds of electric gadgets and lighting. They sell trusted products and their customer service, while a standard in Grandpa's day,is now an endangered species.”
“I had such an amazing experience with Jamie
at Forest Restaurant Supply today. She went above and beyond to help me with a time sensitive project. I couldn’t be more grateful, thank you so much. This place is a must go to for great service and supplies.”
“Recently had a situation where our appliance took a while to arrive due to Covid backlogs... and when we got the unit it didn't function properly (definitely not Al's fault, at all). Was exceptionally happy and impressed as Al and his team got me a replacement unit of a different, acceptable brand quickly and in time for the upcoming holidays. Al and Manuel (Al's installer) were great people to deal with. Thank you!!”
“Rancho Grande has repaired both a drier and a fridge ice maker for us. Both times they do great work. They really try hard to repair your stuff at the lowest cost, including trying existing parts from their large inventory of used products they have on Mission Street. Highly recommended.”
“Sherri and Brad are outstanding! I first went there to have my 13 year old Miele vacuum fixed. Brad not only got it back in working but it looked almost new when I picked it up. Then he serviced my Babylock sewing machine, gave me invaluable advice on threads and helped me with free motion quilting. Sherri got me up to speed on my sewing machine and all its ins and outs. They re my go to people.”
“Astounding selection of kitchenware and gadgets. I just cook occasionally but it's still really fun to just walk around the aisles. Staff is super friendly too.”
“Iyara was really super helpful. Knowledgeable, problem, solver, knew the details of each of the products. We are interested in so well. Would love to work with her again in the future!”
9:30AM - 4:30PM
727 Valencia St, San Francisco
Appliances
“I recently discovered a tiny pinhole leak in the refrigerant line of my Samsung fridge. I needed to replace the fridge immediately. I've worked with Cherin's before so I walked in and explained my situation. I met Alex and he could not have been more helpful and professional. He's very transparent with pricing and the performance of the different selections that they have. He took the time to analyze the measurements of what I needed and compared it to some compatible models. He recommended a GE fridge that suited my needs. Since I needed it immediately, he set it up for pick up and I went over with my truck and a friend to get it. Everything went smoothly and the fridge fits perfectly. I am so thankful to Alex and his team. This was a no hassle experience and the customer service I received was heads and toes above any big box appliance store.”
“This review is for Ani, the young woman who helped me purchase a new laptop on Friday, May 9. I hope that a manager or supervisor from the Harrison Street store in San Francisco actually reads this as I think Ani, who I understood to be a fairly new employee, deserves high praise. She provided excellent help in walking me through different features about various laptops I was considering and patiently answered my long list of prepared questions. She was very kind as well since I have mild cognitive impairment from a coma a few years ago and needed her to repeat things so I could thoroughly and confidently understand what she was telling me. Ani was easy-going and friendly (we even joked about the spelling of her name which matches the lead character of "Anora") and made the job of buying a new laptop very easy. I so want her manager/supervisor to know how pleased I was with her service and how highly I recommend her to others. Unfortunately, Best Buy never sent me an email or phone link to their online customer survey. The Best Buy app was not helpful and the online virtual assistant was worse, having me chase my tail as they kept sending me to review the product but not the service despite me repeatedly emphasizing exactly what I was trying to do. So this is why I'm writing here on Yelp and hoping that a manager/supervisor will see this review. While I am deeply frustrated by the app and online virtual assistant service, I have to say my last three interactions with the in-store personnel at Best Buy in the last month have been very positive and pleasant. Everyone I've dealt with is obviously making a real effort to counter the bad reviews and providing a good job of doing so.”
10AM - 5PM
435 Valencia St, San Francisco
Appliances
“I can't say how happy I am that I bought most of our fixtures for our bathroom remodels from Keoki and Ferguson on Valencia. We have been through MONTHS of construction where we have needed to purchase EVERYTHING. Keoki was so helpful in making sure we had everything we needed PARTICULARLY the stuff we didn't know we needed! We did buy a few things from other vendors and their customer service was nowhere near as good as Ferguson. When one of the ventilation fans we purchased stopped working a few weeks after installation, Keoki made sure we had another one coming to us STAT, literally a few days, so it arrived before our electrical inspection!”
“Surprised they have a one star! Much better than Home Depot. Came in, friendly people. Happy with the selection and the prices of some plumbing things I was looking for.”
“Our Bertazzoni range has been giving us problems since the beginning. Multiple calls to the headquarters resulted in them sending terrible technicians to our home, if they even came! Sometimes no one would show up! Finally, after almost a year, they put us in touch with Purcell Murray, who sent Juan to fix our stove. Juan is definitely one of the most personable, knowledgeable appliance professional that we've ever worked with. He made us feel so much better about this purchase, and also supported us in filing for an extended warranty. After about two hours, he fixed all of the major problems. He's the kind of professional that we all deserve! Thanks Juan!”
“This Best Buy has a nice atmosphere, easy parking, and great doors. I bought a Mac Mini here. Initially, I had to look around for help, but once I found a staff, they were efficient and helpful.”
“I really love this store, Tony in the gardening department has me wanting the Japanese trees, the store manager aki works extra hard. I look forward to coming back for all my tools, that I need for my home improvement.”
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“My father was visiting San Francisco for the first time and we required an attachment for our Dyson and had to carry it back to India
He visited the store to separately purchase the product which would cost us around $200, but Zachary came to our salvation.
He was generous enough to kind us with the product and offer us the same at absolute no cost. And the attachment works fantastic.
Zachary was extremely courteous and handed us the right tool, can’t thank him enough. We would definitely recommend visiting the store with any Dyson related purchases and Zachary will help you right to it.”