Royal Auto Group Service on Howard Street is considered best-in-class in San Francisco. Their customer service and mechanics top all others in the city. The service is excellent, with amazing diagnostic skills employed by the mechanics who provide timely, hands-on service. They go all out to ensure every car is in tip-top shape, performing quick diagnoses and repairs. The staff is fast, friendly, kind, thorough, and respectful, ensuring customers feel safe and relaxed. They happily revisit any issue until the customer is completely satisfied. Service appointments are easy to make, and work is often completed earlier than promised. The process is made very easy, with options for loaner vehicles. Technicians provide a thorough video walk-around when service is complete, showing all results. Many customers have used this service department for many, many years, stating it is their go-to service department now. The experience is consistently impressive, far surpassing dealer service, making customers look forward to continuing with this trusted business.
I've consistently had a very good experience with my car here. They are careful and very good at explaining what they're doing. I highly recommend working with Frank Lee - he's been invaluable not only in keeping my VW running smoothly but also advocating for the client for the best results. Very highly recommend.
July 2026
One of the best groups to work with! Kah Fai, Marcos, Sandy & Brandon have all been amazing. From service to parts, they take care of us when we need the assistance! Sincerely, thank you - Ever
December 2025
I've been taking my Mazda CX-5 to this location when it's time for a check up and the service has been very good. The staff is friendly and informative. They also provide a loaner car if it's being fix for more than a couple of days.
