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“5 Stars for Richard and Letitia! They were so kind and helpful. It seems like Home Depot may have short-staffed the night my husband and I stopped by to get a few railroad ties, but those two gave us great service despite the chaos. They should get a raise!”
“I'm so happy I found this place! Thank you very much for your work! Your master class was at the most professional level! So interesting and so much super useful information! I am impressed with your work! Thank you so much!”
“Wonderful store with lots of beautiful handmade tiles.. we love working with all tiles from there Saltillo tile to the Lincoln tileAsk the store for our number Marco the Tile Man”
“Happy I stopped by.. Such a wide selection for any home renovation project. Their team had great insight amongst the leading brands and the small nuances between them. They had great design suggestions to make everything cohesive and flow -- we would've been lost without them. Amazing group of people behind quality products!”
“We needed some new bathroom fixtures for tub and sink. I decided to call, send someone some pics of what we had and let them do the work and find something similar. Aminata answered that call and went above and beyond! She found options that were similar as a good starting point. She then walked us around the showroom and we found that we liked other styles. She went with the flow and helped find fixtures that would work with our setup - 4 hole vs 5 hole Roman tub. It's not cheap and neither was our first set. Hopefully this one lasts as long as the first set.”
“(Translated by Google) Very good place, the guy who attends is very friendly, helpful and sincere. And with a wide variety of tiles.(Original)Muy buen lugar el muchacho que atiende es muy amable servicial y sincero . Y con mucha variedad de azulejos.”
“I love Lowe’s everything here is much better then Home Depot. But I don’t like their recent changes to the return policy. Plus they don’t use the mylowes(which has never been high quality) to do the returns.”
“Need to remodel your kitchen or bathroom of the entire home? Stop looking they have the best Tiles from SoCal Cabinets and Floors Garden Grove. They carry shakers and European cabinets from SoCal Cabinets and Floors Garden Grove. Material is really good and the service is so great. They will help you from point A to point B. Visit them and ask about SoCal Cabinets and Floors Garden Grove material and the cabinets of shakers and European cabinets.”
“I must give 5 stars to the customer service we got in this Home Depot by Frank, the guy in the doors department. It was very polite and helpful. He gave my husband all the information he needed on the security doors that he needed to order. We went to the Home Depot in Downey and the one in Cerritos, Terrible customer service, we waited for half an hour on each of these stores for someone to help us, but no one showed up, when we arrived at this store , my husband ask a young guy for help and right away he called the person in charge of the doors , so Frank came like in 3 minutes, open his computer, looked for prices and dates for the special orders ?”
“This review is only for Marco. He was so nice and helpful with the cabinet scribe we were looking for.He went above and beyond in my opinion. He knew he most likely didn’t have what we were looking for and he still went and checked through his inventory. This is how I treat my customers and it’s nice to see others do it too.Side note: the girl that sits at the entrance doesn’t have customer service skills. Either help her get better or change her position.”
“Went in today to see about getting a oven range filler for the back of our new oven and spoke to Gregory. He was very helpful in making sure I got the right item, but unfortunately, they didn't have any in stock. I really appreciated that he went above and beyond trying to help me out.** 2 years ago **Came in to pick up a curbside pick-up and the guy that came out was very nice and it was a super quick in and out experience.”
“I spend thousands of dollars yearly utilizing Home Depot purchases to maintain my real estate investments. Furthermore, the customer service is top-notch. However, my most recent interaction with Alyssa, a manager, could have been better. I just found a $52 item purchased one year ago that was not opened. I attempted to return it today, and it was denied. Alyssa's defensive posturing did not insure me as a customer, and she led me to believe logging on to The Retail Equation (TRE) website would clarify why my return was denied and that the site would ensure me of receiving store credit for the purchased item. That was not the case; there was no human being to discuss customer concerns. Their "return items" section 1-800 number had only four options: 1. major appliances, 2, new orders/online purchases, 3. local Home Depot questions, and 4, local Home Depot credit card purchases. No exclusive phone number is explicitly designated for refunds, questions, concerns, or contingencies. I'm glad they are not the only option in town, and if this problem is not resolved equitably, I have other choices.”
“I've been doing home improvement projects on my home since the middle of this pandemic and today I came to buy some items needed to sand my floors. First off, the sales associates were not helpful today. I asked a guy for help to only request assistance from someone else via walkie talkie. He didn't even acknowledge me, ask for anotjer associate and walked passed me. I thought he was very rude. I asked another guy who was/is considering a "pro service associate." He didn't even acknowledge me either. A woman by the name of Marisol helped me and she was awesome. She answered all my questions and gave me recommendations. The 4 stars go her for her great attitude and her service.”
“Love the Home Depot. It doesn't matter which one. This particular visit was just there with a friend.i didn't purchase any items but looked around some.”
“First off, let me clarify where I am applying the 5 stars, it's not for this specific location but more specifically it's for the service I received from Brenda (cashier/associate/representative) from this Home Depot. I don't want to nor do I feel the need to write a review for this or any Home Depot location because each associate encounter I interact with is either a "hit or miss" in terms of assistance or knowledge/experience. Today was very different, the service I received from Brenda validates that there are still "great customer service" representatives out there! How do I know this?! In my younger years, I worked for an employer (banking) who prides themselves on "customer servive" and therefore felt the need to conduct special customer service training at least once a year and on the weekends. I'm not sure if they still do this. Anyhow, there were certain points from this training that I noticed/received from Brenda. As I was waiting for the "cash line," I witnessed the cashier finishing up with a customer and began to close her register (cash tray out to balance cash vs receipts). She noticed me waiting, and instantaneously put her cash tray back into the register as she called me over. She then proceeded to give me a warm welcome, nice greeting (pleasant tone), eye contact and a smile (can see the smile from her eyes eventhough she's wearing a mask). I asked her a question (about returns), she answered it by stepping away from the plexiglass (for me to hear her better) and pointed in the area where I could do the returns if need be. Then, she rung up my purchases, which came out to $21.51. I gave her $22.00 in cash, she grabs an extra penny from her counter, gives me $0.50 back. I don't know about you but I dislike holding the extra pennies, so I thought this was a very nice gesture. Then, she handed me a bag with my receipt inside, and told me to have a nice day. Again, with eye contact, a smile, and a pleasant tone. From now on, this will be my Home Depot of choice, and I'll always be on the look out for Brenda's assistance!”
“Love this place they are always so welcoming to my pup nd I.. Service is quick as well as Returns.. Love that they allow Street Vendors on their lot, got some huge pomegranates this day, just a great place to visit..”
“This is for the kids workshop and i loved it! This concept is so cool and lets kids get hands on and dirty! Why not?! The kids workshop is usually out back to the side. The place has a huge parking lot and lots of options within.”
“90% of the customers received unacceptable service, why really? Usually, any store you enter, the employees immediately greet the customers with a happy face and try to provide the best service to the customer, which will ultimately lead to better sales. But here it is completely the opposite. Their attempt is to make the customer run away as if it is a government store, the employees have fixed salaries and it doesn't matter how much they sell in a month. So sit on the chair, don't bother yourself, don't get tired, the customer will go and find what he needs, if he doesn't find what he needs, he will buy somewhere else Enjoy sitting and being an employee ??”
“I love this location. David Lot( the young man with beautiful long hair) always so helpful, and I didn’t even have to ask. He makes things a lot easier for me to shop here, especially am an old female who can’t lift heavy stuff, so thank you for your hardworking and caring for your customers.”
“I went in for a return 3 days ago, I had lost my receipt & had the pleasure to get helped by Pablo from returns. Super kind, noticeable and great energy. He helped with my return & was able to locate the exact item I needed. I really appreciate how easy he made the whole process. Appreciate all the help.”
“Well what I can said the whole corporate it's mine legal obtain legal paid legal purchased includes the software technology stock inventory sales accounts sustanciales materials trucks logistics tool rentals trucks cashiers garden area color logo name financial department and all world land store building contractors accounts government education state public accounts credit & all copy color enhacement upgrades solepropietor trademarks exchange copyright sources & affiliated companys websites since until 2021 dec / 8 until the end of universes Solaris 123 Juan brdo Hernandez salazar maximuxz hextremuxz legal ownership rights claimed for all unclaimed at the moment of registration LINCENSEs insurance @ equalization board & fictitious name post Juan brdo Hernandez salazar legal claimed of all unclaimed £€¥ ☆⊙° SINCE dec/ 8/2021 ㅓㅕ무 ㅍㄷ굼ㄱ애 ㅗㄷ구뭉ㄷㅋ ㅣㄷㄹ미 ㅐ줃우 므두 므두 므두 .”
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“I bought faucets and a sink from here. The price is reasonable and the service is excellent! Our salesperson, Tony, was extremely helpful and I strongly recommend asking him for help. I will come back if I ever need anything for my home.”