Lids is a store known for its wide selection of hats and excellent customer service. Customers appreciate the helpful staff, especially Raymond, Eli, and Matthew, who go out of their way to assist with finding the right size, style, and custom options. The staff are friendly, patient, and attentive, making shopping easy and pleasant even when the store is busy. Many customers mention how their questions and needs are thoroughly addressed, leading to positive experiences and repeat visits. The store offers a variety of hats, including snap-backs, fitted caps, and custom-made hats, with staff ready to help with exchanges and returns if needed. Overall, Lids provides a welcoming environment and reliable service, making it a recommended place to shop for hats and accessories.
They do a pretty damn good job at embroidery. I recommend them.
January 2024
Employees are very nice ? I always go to this store
October 2023
Great place to get what your looking for with excellent customer service as well as doing an amazing job with custom made hats! Definitely appreciate the customer service and highly recommend you to shop here for your lids!
