O'Reilly Auto Parts store #2555 in San Jose, California, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, and check engine light testing. The store also resurfaces brake rotors and provides a free Loaner Tool program with a refundable deposit, making it convenient for DIY repairs. Customers frequently praise the friendly and professional staff, highlighting excellent customer service and a welcoming atmosphere. Several reviews mention staff members like Austen, Jesse, Ana, and others who go above and beyond, especially during urgent situations. For example, when a customer's car battery was dead, staff members quickly checked, provided a replacement, and even lent tools to swap the battery, turning a stressful moment into a positive experience. The store is described as a "grab & go" location where transactions are smooth despite busy times, and the staff balances efficiency with personalized assistance. Customers appreciate the store’s easy-to-navigate layout, reasonable prices, and willingness to help with questions or problems. Overall, the store is valued for its helpful team, quick service, and the variety of services that make auto repairs easier for both DIYers and those in need of quick fixes.
Better environment than AutoZone on N 13th st, in San Jose
April 2025
Went in to get windshield wipers and was in & out! The employee behind the counter was quick to help me find the right size (since there was no book or computer to search on my own). But this store is definitely a go to if I need anything automotive again.
June 2024
Great customer service from the young lady. More than 1 air filter to choose from, not like Autozone down the street.
