United States Postal Service
USPS,
Post OfficesHours:
105 N First St, San Jose CA 95113 Hours
About United States Postal Service
The United States Postal Service (USPS) is dedicated to delivering mail and packages to every residential and business address in the country. With over 30,000 retail locations, USPS processes and delivers nearly half of the world's mail, serving over 157 million addresses, including U.S. territories and military bases. Reviews highlight mixed experiences, particularly concerning customer service. Some customers express frustration with slow service and understaffing, especially during peak hours. However, many also report positive interactions with friendly and helpful staff. One notable experience involved a dedicated employee who resolved a long-standing issue with a mail lock box, demonstrating a proactive and customer-focused approach. This employee's persistence was appreciated and restored faith in USPS service. Customers also mention efficiency in retrieving packages and the organization of the facilities, indicating that experiences may vary based on individual interactions. Overall, USPS strives to improve customer experiences while navigating challenges related to staffing and service speed.
Most Recent Reviews
June 2026
The parking absolutely sucks and watch out for scary characters wandering over from St. james park.
The staff is knowledgeable and helpful, they (and the gorgeous art deco design) are the only redeeming qualities of this post office.
September 2025
The staff at the First Street Post office are amazing!! Kennedy helped us find a package that we thought we had lost and they are so kind. We love you guys and appreciate you!!!
September 2025
Super helpful staff in assisting me sending out an international package.
More Comments(211)
Nearest USPS Stores
- San Jose, California
