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“I want to highlight Ranjan’s outstanding customer service at this USPS location. All the staff out here is very courteous in general but I only happened to get on Ranjan's counter for most of my visits. Her courteous, professional, and friendly approach makes every visit a pleasant experience. She consistently goes above and beyond to ensure customers feel valued and supported, leaving a positive impression every time. I sometimes drive out of the way to this location as it is always a pleasant experience.”
“I like no nonsense people. They were politely stern and efficient with handling mail which made the process easy. If you are someone who wants to be sweet talked to and given amazing customer service go somewhere else.”
“I had a package that was stuck in the locker. Talked to Tao at the post office - she was awesome. She called the person delivering mail on my route, asked them to retrieve the package and deliver it to my home the same day. Awesome experience, wasnt expecting much”
11AM - 7PM
2200 Eastridge Loop #1062, San Jose
Post Offices
“We were helped by Harry and he was super professional and knowledgeable. Really went above and beyond to help us- we forgot the expired passport and were not going to make it by the 3PM passport walk-in time. He told us to go home and get it even told me to not drive fast, that he will help us get our paper in. Really appreciate appreciate his patience.”
8:30AM - 5PM
545 Meridian Ave Suite D, San Jose
Post Offices
“Art was very helpful and Pleasant to interact with. the entire operation is pretty efficient although they always seem under staffed.
Great people!”
2 - 4PM 9AM - 1PM
200 S Third St, San Jose
Post Offices
“I would have given 5 stars except if not for the rude clerk I encountered the other day, but maybe she was just having a bad day. In the past I have always had an very nice Asian guy who is friendly, fast and very professional. I have never had to wait in line at this location. I do wish they were open more hours.”
“The lady was very polite and helpful. I have never sent a package before and needed to do this for lawyers. It worked out well. She helped ensure that all the details were correct and she is very courteous.”
“I dropped off an important letter for certified mail and they ended up losing it. However the manager was apologetic and told me that they were truly sorry and they try to hit the 100% percent mark and that they would refund me for it. Which they ended up doing! The service was great and he came out right away and even investigated what happened. The service was quick for sending out a letter! It cost almost $5 for certified mail.”
“I made my first international shipment of merchandise on this USPS. I was attended by the employee Vinh! He was very friendly and helpful and helped me a lot with shipping, excellent service!????????”
“The post office has been around for 250+ years. Are you all just crawling out of a rock? Stop supporting AI and do some research on how to mail. It takes about 5 seconds just as much time as it would take the clerk to explain.”
2:30 - 6PM 10AM - 1:30PM
925 Blossom Hill Rd #1407, San Jose
Post Offices
“This post office has been a lifesaver for me since it's open all day on Saturdays—the only time I’m able to go.
So far, every staff member I’ve interacted with has been incredibly kind and professional. Really appreciate their service and extended hours!”
9AM - 12PM 1 - 4PM
1525 Gold St, Alviso
Post Offices
“I have a good experience with the staff for passport. I came after lunch to try my luck with walk in without appt and the staff was able to accommodate me since there was a last minute cancellation . Easy breezy once you have all the doc ready. I do have online appt at this location on different date and they asked me to cancel immediately so others can book it.”
9AM - 6:30PM
2322 Senter Rd, San Jose
Post Offices
“It is a post office service
The lady was nice
The area is not pretty due to homeless trying to steal at the store.
We need tougher laws”
“I know most USPS are understaffed and still try to provide reasonable service. I was helped by John Rich over the email and phone for missing mail - he did all the research, fixed the problem and then called me back. The service was on par with customer service I would have gotten from Amazon - I want to say Costco also - but that might get me in trouble from high standard-expecting Costco customers like me.”
“The supervisor went above and beyond to help locate my package on a Saturday even after the post office was closed turns out I put the wrong unit # on my package. It helps when u have a tracking # thank you to the carrier who went back to the location to get my package I know it was a hot day and you guys work extremely hard.”
“I don't know if they will see this review but thank you so much for helping me today! I had a great experience at this USPS. I have an important mail that was mailed to my old address by accident. Once I placed a ticket on USPS main website, this local post office contacted me within an hour and was able to resolve my concern within the next hour and I was able to come pick it up without any issue the next day! Everyone was helpful and friendly!”
“Knowledgeable and efficient staff at San Jose's First Street at St. James Park office!
I was doing a change of address for my recently deceased parents and their recently closed business.
I had all the documents specified on the USPS website. The staff member had both parents individually forwarded, and the company forwarded while leaving the live-in helper's mail going to my parents house until the helper moves out.
Maybe 10 minutes for all three changes. Wow.”
“I was here for the passport. If you did some research you know all locations nearby are taking sign ins at 6am. That's unavoidable for walk-ins. Online booking doesn't work sometimes, so walk-ins is my only option. I have a lot of complaints for that system, but it's not the workers fault in post office. The lady Luna working there is the goat. She told me she changed the rule for staying in post office after sign up for better experiences meanwhile some other locations you need to stay in line for the whole time. I got there at 5am, only 1 gentleman in front of me. And by the time 6am hit, only 9 in line and we take 15 applicants here. I went home after signing in, came back at 8:45am. Two dozen people showed up, and she tried to make sure everyone can get their paperwork in despite going above the required limit. Truly the GOAT. Overall she's super nice and quick. It could be because I'm the first customer there. But I can tell she handled everything professionally. If you are preparing your passport documents for the first time, get your stuff ready. Make copies for your supporting documents. When you get everything ready, it's super smooth. 1 star for the system, 5 star for her”
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“I have been dropping items to this office since a long time ago. Thanks to the dedicated, friendly, helpful staffs and front desk people, this office has come from a mediocre place to my favorite USPS location. Thank you again all front people as well as the postmen who safely delivering items to my house over the years.”