The United States Postal Service location at 1769 Hillsdale Ave in San Jose is a main location and one-stop shop, open later than most. It features multiple booths for fast service, an after-hours dropbox, and an on-site passport office. The majority of the staff are professional, polite, super helpful, and efficient. Specific staff members are noted for answering questions professionally without attitude, being very helpful, patient, responsive, and acting promptly. They provide clear communication and impeccable service, with one supervisor praised for proactively tracking a delayed package and providing daily updates. The process for shipping is described as simple and easy: customers can grab an envelope, prepare the item, and pay at the counter. The location reliably takes packages and sells packing supplies. However, one staff member receives criticism for not always listening, requiring repeated requests to provide the least expensive shipping option with tracking, which can slow down service. The environment includes a note about potential homeless people with RVs near the building, though no bad encounters are reported. Overall, this USPS is committed to secure, reliable, and affordable delivery, processing mail and packages efficiently for the community.
My mail was sent to a wrong zip code, will this post office get my mail? My mail address is PO Box.
July 2022
Kudos for the self service kiosk.. If you are a little savvy, you can send your post yourself and bypass the long lines.
August 2021
I miss the original team ! The new people there to help you aren't as polite or helpful. They seem to choose who there going to be polite and helpful to. Whereas others there are different and not picky as to who there nice to cause there nice to everyone.
