Apple Hillsdale provides a generally positive experience for customers seeking Apple device repairs and purchases. Customers appreciate the helpfulness and friendliness of many staff members, such as Benny, Beyond, Krishma, and Kevin, who are described as knowledgeable, kind, and efficient. These associates go out of their way to assist with issues like activating a new phone, picking up Apple Watches, or repairing a shattered iPhone rear glass, often providing fast and effective service. Krishma, in particular, was praised for her honesty and for quickly helping a customer replace a lost AirPod without trying to upsell, saving nearly $200. The Apple Genius Bar is noted for friendly and quick service, with repairs completed in a few hours at a reasonable price with Apple Care. However, some reviews mention inconsistency in the store's training and customer service. One customer described an unfriendly and unhelpful staff member who was judgmental and lacked problem-solving skills, though another staff member stepped in to help resolve the issue. Overall, the store is seen as a place where customers can get their devices fixed efficiently, especially when assisted by attentive staff.
fixed my macbook with missing keys in 15 minutes - great place!
October 2025
Had an amazing experience picking up my Apple Watches. The associate whose name is Beyond was very helpful, informative and kind. I left completely satisfied. Good job!
October 2024
The best and trustworthy I really like buying with them they are the best
