Joann Fabric and Crafts is a small but well-stocked store that offers a convenient shopping experience. Despite its size, the store provides all the necessary items, with a clean environment and friendly, knowledgeable employees. Customers appreciate the good service and the availability of fabric and craft supplies, along with regular sales. The staff, especially one standout employee, is known for being helpful and accommodating, even going the extra mile to check stock and set aside items for pickup. The store's location is accessible, and customers rarely encounter long lines at checkout. However, some improvements are suggested, such as updating the website's stock information for in-store pickup and adding guest Wi-Fi to improve the shopping experience since cell service can be limited inside the store. Customers also value the store's consistent availability of products, with many having shopped there for over 25 years, including through times like COVID. Overall, Joann Fabric and Crafts is appreciated for its friendly staff, good product selection, and helpful service, making it a reliable destination for craft and fabric needs.
