Astound Broadband Powered by Wave offers highly regarded internet services known for their speed and reliability. Customers praise the company for its expert knowledge and excellent care, with many noting that the service is faster and more dependable than providers like Comcast and AT&T. The fiber optic internet delivers speeds up to 1Gbps for both upload and download, which is especially beneficial for those working from home and handling large files. Installation is handled by friendly technicians who take the time to explain how to optimize the connection. Customers appreciate the fair rates and the clear, fast service, with some mentioning a smooth transition from previous providers. The company's customer service team is responsive, quickly addressing complaints and issues, including refunds for unexpected fees. Though some initial difficulties in reaching support were noted, the overall experience is positive, and the company’s Voice of the Customer team demonstrates a commitment to resolving concerns efficiently. Overall, Wave Broadband is highly recommended for those with fiber internet support, offering fast, reliable service and attentive customer care.
Amazing services,know what they are doing, beyond excellent care. Very fair rates for speedy internet well worth the transition!
February 2024
Install guy (Jose) was amazing and went above and beyond. However, my internet is slow and spotty. Needs a fix..
February 2023
I tried to call the general number on the sites but couldn't get anywhere. So I went into the store to talk to someone. Lenny was extremely professional and very helpful, and got me the plan and package that worked best for me, saving me a little every month. Better performance and service than Comcast and ATT!
