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“AC & P Gave me a a cable I needed for my Segway to charge for 5 dollars while the other computer guy on Hawthorne and El Segundo wanted to charge me 2x as much for the same used cable...”
“This was hands down the BEST experience I’ve ever had at a phone store and I don’t say that lightly. The service here is absolutely top tier. Gio, the manager, went above and beyond in every way possible. He didn’t just answer my questions, he broke everything down clearly, gave me his honest opinion on the device I was considering, and made sure I truly understood my options.
What really stood out is that he wasn’t trying to sell me anything. His priority was genuinely helping me and my family get the absolute most value out of our plan. He strategized with me, showed me ways to maximize benefits, and made sure we walked out with the best setup possible, brand new devices and all, without feeling pressured for a second.
It’s rare to find someone who actually cares more about the customer than the commission, but that’s exactly the vibe Gio gives off. I normally don’t take the time to leave reviews, but exceptional service deserves recognition. If you’re coming to this location, ask for Gio. You won’t regret it.”
“I had such an outstanding experience with Robbie E at T-Mobile!
The first time I came in to buy a phone for my business, he made the entire process smooth and stress-free. Later, I returned for some technical advice. Even though the wait in the queue was long, Robbie helped me quickly and went above and beyond by showing me additional tips and features on my phone that I didn’t even know about.
At one point, I mentioned that if I couldn’t get something resolved, I might check with other stores. Well, I did — and honestly, none of the other agents were as knowledgeable or as helpful as Robbie. That’s when I realized how exceptional he really is.
So I went back to him for help unlocking my old used Verizon phone. Without hesitation, and with a genuinely welcoming attitude, he helped me far beyond my expectations. What impressed me most? He never once asked for a review like some others do. His service was simply authentic and professional.
I made sure to remember his name because I knew one day I’d want to publicly recognize his expertise and attitude in the T-Mobile industry.
Robbie E — you rock, man! Thank you so much!”
“I walked in to get some details on my bill and I was greeted with a huge, “WELCOME!” There were about 6 staff members in store and they all said it together on course. It was one of the best grand entrances filled with the warmest welcomes I have ever experienced at a T-Mobile or any cellphone store. I was assisted right away and when the next person walked in they all said, “Welcome!” And went back to what they were doing. But this is the customer service that’s been missing for years. Who ever is behind this type of energy KUDOS! I don’t know if it’s a corporate initiative, area/district manager initiative or store manager decision but keep it up and promote whoever is behind this! Even the lady who helped me I didn’t get her name I think she may have had reddish hair but she was so nice and answered all my questions. Fantastic job T-Mobile -Torrance (Crenshaw/Artesia), you guys are rocking the customer experience. More companies need this type of lead by example customer service culture. You guys delivered on first class service. Great work and well done.”
“Came by because I found somebody else's phone. Unfortunately they had already changed phones, but at least they have a backup now. The guy was really nice, and made sure to get the guy on the phone and tell him his phone was there while I was at the counter. Great service!”
“Jessica, Joe and Taylor are so amazing at this location! I prefer coming to this t mobile over any other one in Long Beach. Really great people, I recommend their customer service.”
“Excellent service ( IRVING ) Supervisor, Very Organized, well organized and professional and knowledgeable his Skills are very important and his Team has Lots of Respect, He makes Sure All Customers are Happy helped and accomplished what are needed, He treated Us like Family and Friends with Boundaries,
Very helpful
Very compassionate
Very kind enough
Very willing to Help with my financial situation and
Peace of mind ,
Simple Gratitude from me for many years I’m a Loyal Customer
Please give REWARDS, PROMOTING in Next Higher Level, if possible as my only Request,
Thank you for Everything, Very Satisfied
Team , T mobile”
“I rarely write reviews, but I couldn't help myself given the expert customer service I received from Franklin and the entire team at FTS Broadband. Our office recently switched over to VOIP telephones. Our previous system was wrought with weekly headaches. When I complained about it to a neighbor in our building, they referred FTS Broadband. Within a week Franklin's team was able to set up our entire office. Since that time, we have had zero problems. And, whenever a question pops up, I am able to reach someone at their office every single time.Thank you Franklin and thank everyone else at the FTS Broadband team!”
“I always love stopping i to a Tmobile! Nice people even if there is a wait. I went in to actually cancel a service but I'm still their happiest customer! Tmobile has been good to me!!”
“My father's phone was stolen. As such, he lost access to his text messages and email. We went in to activate an old iPhone. Nico provided EXCELLENT customer service. He was able to program and install a physical SIM card to activate the iPhone. This allowed me access to restore his email and reset his passwords. Shout out to Nico for taking the time to listen and provide a solution. My father and I greatly appreciate the customer service.”
“Really good customer service here
Fernanda was amazing
She helped with transferring everything from my old phone to the new
I will suggest coming here for your cellphone needs”
“Shoutout to Julie , Messiah and Charlie for
Helping me and my family out ! They fixed a big problem we had on both mine and my Suegra’s account ! Thank you guys so much !”
“It's one of the better stores in the area , friendly they are knowledgeable and help you with all problems you may have, unlike the Wilmington California store which are unprofessional to say the least”
“Carla sold me my phone and set it up for me, she transferred all my stuff and was absolutely the best! She really knows her stuff. She is bright and cheerful and so pleasant. She is definitely an asset”
“Came here to pick up a phone and needed some assistance. Ana helped me and she was so nice and knowledgeable. Has such a calm and nice demeanor. Made it very easy to understand. Also shout out Jason on customer phone support he was great too!”
“Ian is an outstanding resource for your tech needs! He and his team have the knowledge and skills to outsmart all your computer and network woes. I'm thankful to have Safe Harbor on my "team" of peripheral support. I recommend them without hesitation. If you are in business, and can't afford down time, these guys have great subscription and non-subscriptions services to suit your needs.”
“Grateful for Anthony's help with choosing my wifi plan since I'm in the middle of moving. It was near closing time and the store seemed understaffed but Anthony never waivered in his attentive professionalism. it's really great to have one less thing to worry about when it comes to getting settled in my new place”
“John, the owner is a very sharp and helpful man. After I spent many hours with boost trying to get my new phone SIM card transfer working. I went to John and he had a selection of SIM cards as well as he was able to look up the proper application. It was only $30 for the SIM card and professional service. When I called local boost mobile stores they wanted $75 to do the same.”
“Sorry to see that this store closed? Did they move? The employees at this store helped me quite a bit. Ok n fact, it was the owner who sold me a phone in here. Sorry to see it go”
“Tyreak is hands down the best customer representative @ Verizon. He is beyond friendly and made my sons transition to his new phone memorable. Thank you for your time and the great laughs we had as a family.
@Verizon please make sure to recognize your Tyreak for his hard work and dedication. We appreciate Tyreak as our representative and will come back because of his outstanding customer service.”
“This is now my favorite Verizon store! Jasmine, Esslyn (I hope I spelled that right), and the rest of the team were all very kind and professional. They were friendly and really helpful when I upgraded my phone. They knew their stuff and answered all of my questions, even the ones I thought were ridiculous. I also appreciated that when I came back a few days later, Jasmine remembered me. I really appreciate good customer service because it makes everything so much easier.”
“STEVEN WAS AMAZING. I called with concerns about my order and Steven was not only able to reassure me about my order, but personally helped out with my questions. Super kind and thoughtful man so glad with how welcoming he is!”
“Friendly service and helpful. This place relocated just across from the original place couple years back. You come in, log in with your info and the reason your are there. Then you wait for your number to be called.”
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“Gabriella was the best! She helped
Me and my brother out with two new iPhones we wanted and changed our services with nothing but help and efficiency! I will definitely be recommending her and coming back in the future very happy with my change to boost :) thank you Gabriella!”