Metro by T-Mobile receives mixed reviews regarding its location and service efficiency. The store is noted for being in an undesirable area and is often understaffed, leading to long wait times as a single employee helps multiple customers. A significant complaint is that phone calls are frequently not answered and the voicemail is often full. However, many customers report positive experiences with the staff, describing representatives as nice, helpful, and providing great customer service. Specific praise highlights employees who resolve device issues effectively and assist with promotions like T-Mobile Tuesdays. The process of purchasing and activating phones, both online and in-store, is described as simple, easy, and affordable, with orders arriving on time. While the service from some individuals is outstanding, the store's operational challenges are a consistent point of criticism.
Staff wasn't really interested in any kind of help other than selling you a new phone or service. Almost seemed an inconvenience to them to answer questions for existing service issues
March 2024
The guys inside were nice but the system was down lol
December 2023
The employee danny helped my mom and i out so much , u need more employees like this!!!!
