Home Improvements near San Rafael, CA

“I've been coming here to this location for the past 7 years. A few years ago the customer service wasnt great, downright super frustrating 3 years ago at the customers returns and online purchase pickup/returns desk; because the employees were a bit disinterested and unmotivated. In the past 2 years theres a notable improvement on the customer service at checkout area and at the returns desk. Employees are more attentive and better trained.
+++Theres a great employee, name unknown, running the tool aisle #15, he was working on fathers day early morning - kudos to him for being knowledgeable, interested and diligent in helping me find ryobi tools.
+++Stephon in the parking lot is excellent! He goes above and beyond in wrangling dolleys/carts and working hard to help customers load and unload materials. Stephon, withoout solicitation, noticed my brother Ioading 20ft pieces of lumber and literally jogged over to help him out. A+!

There could be a few more employees in the store aisles helpimg customers, and another floater employee on the returns desk when the line gets above 4 people waitimg in line.

Thanks HD!”

“CTW has the stuff the big box stores don't. Don't bother with the cement board. Use the foam stuff instead. They have it. They tell you how to do it. They are good like that. Oh, and their showroom is pretty nice too.”