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“Amazing service. They were efficient and quick . I highly recommend this place. I was out of there in less than 90 minutes fior replacing my screen with calibration. The cost was fair.”
“I had a crazy situation where my new phone arrived and before I could initiate the data transfer, I dropped the old phone. This damaged the screen which effectively made it impossible to see anything on the old phone before I could initiate any transfer. The guys at Yucatech made it possible for me to transfer my data fully from the old phone without having to buy a new screen for a phone I was going to be recycling. They were informative and helpful at a time I really needed the help. I can definitely recommend them highly.”
“The only reason why I am a Verizon customer is because of the outstanding and exceptional service provided by Casey Kilgore, over the years. He is the Store Manager at the Verizon Store in San Rafael (5800 Northgate Dr., San Rafael, CA 94903).
Casey knows all the granular and technical details of every aspect of the Verizon products, plans and accessory services and products (and more). Additionally, he is a remarkable communicator, who can clearly and patiently explain the often tangled web of information associated with phone and internet products and services/plans. He anticipates your needs as a customer and is there to help make your user experience effortless, enjoyable and as flawless as possible.
This week, Casey stepped me through the setup of my new internet account (even plugging in the new router at the store, and demonstrating the process for setting it up at home). His thoroughness in thinking through every detail that will help me make the transition to a new iPhone and internet service quickly and smoothly was remarkable.
Knowing that there is live, human customer service that is highly competent and thoughtful, makes Verizon stand out, above and beyond its competitors. However, so far, this outstanding service is entirely due to one bright and capable person, Casey Kilgore.”
“Guillermo is a pro, he resolved several complex issues, upgraded our plans and several devices. He is extremely professional and knowledgeable and is a great ambassador for Verizon.”
“Bryan did a FANTASTIC job with a very challenging troubleshooting issue. He juggled multiple customers. at the same time, and did a superb job representing AT&T Wireless.”
“(Translated by Google) Wide variety of phones and customer service is excellent. I recommend it(Original)Gran variedad de teléfonos y el trato al cliente es excelente. Lo recomiendo”
“Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!”
8:30AM - 8PM
26 Medway Rd Ste 1, San Rafael
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“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”
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“I have had nothing but terrible experiences in the past at phone stores, always some kind of extra services or weird rules and what not, however i must admit, the service i received here was near perfect. I came to get an upgrade on my phone expecting to pay much more for my plan but Mathew is a wizard. Talk about a kid that knows his stuff. We were able to make a couple changes to my account and now i am actually paying 75$ less per month. Everything was explained very well and he was transparent from beginning to end. I am not the type to write online reviews but I was blown away. To anybody considering ATT service or even lowering your bill, this is the store to go to. Also the manager, i believe his name is Harrison, was also very solid and had me out within 2 minutes when trading my old phone in. Overall an amazing experience. 10/10”